Referral Coordinator - Resource Center - Care Management

Employment Details

Employment Status:
Full time

Shift: Day (United States of America) Facility: 2301 Brambleton Ave SW
- Roanoke Requisition Number: R162794

The Referral Coordinator performs core referral functions, including scheduling, referral authorization, and medical record maintenance for a practice, clinic, or department. Coordinates care related to screening, diagnostic, and therapeutic services, ensuring accuracy and efficiency. Serves as a resource for patients, providers, staff, and external partners while maintaining professionalism, confidentiality, and effective communication. The Referral Coordinator Ensures referral requests are scheduled timely in accordance with established procedures, including patient visits, testing, procedures, and surgeries.

Maintains working knowledge of clinical information systems for scheduling, registration, and reporting functions. Ensures accurate entry of insurance, demographic, and eligibility information in accordance with established procedures. Verifies referral and authorization requirements and completes processes within required time frames. Provides high levels of customer service to patients, visitors, clinical staff, and team members. Supports team, practice, or department needs including administrative work, data entry, medical record management, and report completion.

Participates in special projects as assigned by leadership. Provides directions and assistance to patients and visitors as needed. Communicates effectively with management, clinical staff, and internal and external customers. Maintains confidentiality and handles sensitive information appropriately. Manages changing priorities and workload interruptions while operating office equipment. Handles difficult situations with tact and diplomacy. Interacts directly with patients, visitors, staff, vendors, and providers in various settings.

Participates in referral-related training, meetings, and ongoing education. Serves as a resource for referral-related questions and guidance.

• Education:
  
  Associate degree required or 2 years of experience may be considered in lieu of degree.
• Experience:
  
  None.
• Licensure, Certification, and/or Registration:
  Virginia MLTSS (UAI) Certification required upon completion of orientation and must be maintained throughout employment.
• Other
  
  Minimum Qualifications:
  
  Advanced computer skills with knowledge of Microsoft Word, Excel, Access, word processing, spreadsheet, presentation, and database software required. Excellent communication and organizational skills required.

$17.39 - $24.35 Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

Carilion Clinic is an Equal Opportunity

Employer:

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug‑Free Workplace.

Benefits, Pay and Well‑being at Carilion Clinic Carilion understands the importance of prioritizing your well‑being to help you develop and…