IT Support Specialist; In-Office

Location: Roanoke, VA (In-Office)

Company: 2NSystems, LLC

Employment Type: Full-Time

Salary Range: $50,000–$65,000 annually (based on experience)

2NSystems is an industry leader in data center and critical facility systems, products, and turnkey services. We support mission‑critical environments by ensuring facilities are properly powered, cooled, monitored, and protected. Operating on a nationwide scale, we deliver industry‑leading solutions that simplify and strengthen the full lifecycle of critical infrastructure.

Our core values guide everything we do:
Aligned, Disciplined, Respectful, Partnership, Result‑Oriented, and Transparent.

We are seeking a reliable and service‑driven IT Support Specialist to join our growing team in Roanoke, VA. In this role, you’ll serve as the first point of contact for employees experiencing technical issues with hardware, software, networks, and applications. Your mission is to diagnose problems quickly, provide effective solutions, and deliver exceptional customer support to keep our teams productive and connected.

This is an ideal opportunity for someone who enjoys problem‑solving, helping people, and continuously learning in a fast‑paced technical environment.

• Provide Tier 1 and Tier 2 technical support via phone, email, chat, remote tools, and in‑person
• Manage help desk tickets in Zoho Desk, prioritizing and escalating issues as needed
• Troubleshoot and resolve issues related to:
  • Windows / Intune
  • Microsoft 365 (Outlook, Teams, SharePoint, Azure, One Drive)
  • Hardware (desktops, laptops, printers, peripherals, mobile devices)
  • Network connectivity (Wi‑Fi, VPN, LAN/WAN)
  • Common business applications
• Install, configure, and deploy computers, software, updates, and security patches
• Set up and support user accounts, permissions, and system access
• Assist with employee onboarding/offboarding (equipment setup, access provisioning)
• Perform basic system maintenance, backups, and endpoint security tasks (antivirus, MFA, patching)
• Document solutions and contribute to knowledge base resources
• Identify recurring issues and recommend process improvements
• Occasionally support after‑hours projects or on‑call rotations (migrations, upgrades, etc.)

• 2–5 years of experience in IT support, help desk, or technical support
• High school diploma or equivalent required;
  Associate’s or Bachelor’s degree in IT or related field preferred
• Strong working knowledge of Windows 10/11 and Microsoft 365
• Excellent troubleshooting and problem‑solving skills
• Strong customer service and communication abilities (able to explain technical concepts clearly)
• Ability to work independently and manage multiple priorities

• Alignment with company values and team goals
• Strong organization, discipline, and follow‑through
• Respectful and collaborative communication style
• Partnership mindset across departments
• Results‑driven approach to resolving issues
• Transparency in communication and documentation

• Primarily seated office role with regular computer use
• Frequent typing and data entry
• Use of standard office equipment (computers, printers, scanners)
• Phone and video communication throughout the day
• Occasional standing and walking within the office
• Standard hours:
  Monday–Friday, 7:30 AM–5:00 PM, with occasional flexibility based on business needs

At 2NSystems, you’ll be part of a collaborative, values‑driven organization supporting critical infrastructure nationwide. We offer hands‑on technical work, growth opportunities, and a supportive team environment where professionalism, accountability, and results matter.