Mobile Device Specialist

Job Title:

Mobile Device Specialist I

Employment Status:
Full time

Shift: Any Day, Any Shift (United States of America)
Facility: 1906 Belleview Ave SE - Roanoke CP07 Carilion Medical Center.

The Mobile Device Specialist I provides technical and customer support for mobile devices including smartphones, tablets, and related applications. Works directly with clients to coordinate device selection, procurement, deployment, training, and ongoing support. Delivers high-quality customer service while supporting mobility operations, inventory management, and mobile communication services across the organization.

• Provides excellent customer service and frontline support for mobile devices, related software, and mobility services.
• Troubleshoots mobile device issues and escalates problems as appropriate; communicates resolutions to users and documents all actions taken.
• Maintains inventory, asset records, and documentation for mobile devices and applications with limited supervision.
• Manages mobility user accounts, including creating, modifying, and removing accounts as needed.
• Monitors and processes mobile number porting requests and queue activity to ensure timely completion.
• Participates in approved projects with minimal supervision and ensures assigned tasks meet timelines, priorities, and quality expectations.
• Reports project progress, issues, and risks to management as required.
• Provides training and assistance to clients and Technology Services staff on the use and operation of mobile devices.
• Manages and monitors wireless accounts owned by Carilion and supports initiatives to enhance mobile communication services.
• Assists in determining appropriate par levels of mobile devices to support rapid deployment needs.
• Documents and communicates service processes, procedures, and standards to the user community as applicable.
• Researches emerging mobile device technologies and submits recommendations to support corporate standards.
• Develops and maintains technical documentation for help desk reference materials and end-user training.
• Provides on-call support and works occasional irregular hours as required to support business needs.
• Travels locally to Carilion facilities and supports mobility services across multiple locations; overnight travel may be required on occasion.

Education: Associate degree in computer science, communications/electronics, or related field experience may be considered in lieu of degree.

Experience: 1 year of experience in customer service, technical support, or end-user device support required; experience supporting mobile devices and IT hardware and software preferred.

Licensure Certification: Apple Service Fundamentals certification required; one or more of the following preferred: ACiT iOS certification, Apple Care Mac Technician certification, CompTIA Network+, or CompTIA A+.

Other

Minimum Qualifications:

Excellent customer service skills required; strong organizational skills required; dependable and detail-oriented required; ability to understand and communicate effectively in English required; ability to stay current on required policies and procedures required; ability to complete and maintain a minimum of 16 hours of relevant continuing education annually required.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Recruiter: MARK MISKOVIC

Recruiter Email: mamiskovic

For more information, contact the HR Service Center at

Carilion Clinic is an Equal Opportunity

Employer:

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug‑Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at…