Division Manager

Description

City of Roanoke is seeking an Application Division Manager with responsibilities for driving the strategic direction, implementation, and management of technology solutions supporting organizational business processes. Oversees planning, development, deployment, and maintenance of business applications to ensure seamless operations, improved efficiency, and enhanced customer experiences. Leads a team of professionals, liaisons between IT and business units, and manages the full software lifecycle for enterprise applications.

Contributes to strategic planning, budgeting, and policy development.

Bachelor’s degree from a four‑year college or university in Computer Science, Information Technology, or a related field, with a minimum of 5‑10 years of experience in selection, design, implementation, and maintenance of IT systems, vendor relationship management, customer engagement, and technical staff supervision.

City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.

To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.

This is an exempt position.

• Directs activities of Application Division staff to ensure completion of assigned projects.
• Supervises, evaluates, and coordinates staff assignments and workloads; conducts performance evaluations and manages professional development.
• Develops, implements, and enforces procedural and documentation standards for applications.
• Reviews and makes recommendations on proposed systems solutions; analyzes project requests in relation to current and future plans.
• Manages project planning, control, and reporting activities in collaboration with Project and Services Division.
• Maintains vendor management standards and relationships.
• Assists with contract negotiations for purchased applications.
• Prepares annual budget submissions, reviews, and authorizes expenditures.
• Provides advanced leadership in application development, integration, troubleshooting, backup/recovery, upgrades, and overall application health.
• Acts as liaison between IT and business customers, ensuring alignment of applications with business processes.
• Manages division’s administrative matters including budgeting, contracts, personnel recruitment, performance management, and scheduling.
• Contributes to department’s strategic planning initiatives and develops strategic direction for the division.
• Ensures operational readiness and availability of applications portfolio, including change management.
• Performs related work as required.

Directly supervises IT Managers. Responsibilities include planning and assigning work, managing performance, and resolving personnel issues.

Bachelor’s degree in Computer Science, Information Technology, or a related field with a minimum of 5‑10 years of experience in selection, design, implementation and maintenance of IT systems, vendor relationship management, customer engagement, and technical staff supervision.

Strong leadership, communication, and interpersonal skills. Ability to read, analyze, and interpret complex documents. Ability to respond effectively to inquiries or complaints orally and in writing. Ability to make effective presentations to management, public groups, and/or boards of directors. Ability to negotiate and resolve conflicts. Ability to communicate technical concepts to technical and non‑technical audiences.

Analytical and problem‑solving capabilities with attention to detail. Ability to manage multiple tasks under time pressure and coordinate cross‑departmental initiatives. Ability to apply principles of logical or scientific thinking to a…