Information Technology Support Specialist
Job in
Roanoke, Roanoke County, Virginia, 24000, USA
Listed on 2026-04-11
Listing for:
Yochana
Full Time
position Listed on 2026-04-11
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Senior Recruitment & Resource Specialist at Yochana IT Solutions INC
Responsibilities- The Technician needs to have experience in IMACD tasks listed below
- (IMACD = Install Move Add Change Dispose)
- Troubleshoot and resolve end users' IT issues on their PCs (Desktop, Laptop, Tablet), Mobile phones, Printers, and Other IT Devices in user’s environment.
- Support installations, moves, adds, changes, and disposal (IMACDs) requirements.
- Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds, and changes for all EUC Equipment, Software, and related Services at designated Customer Sites.
- Coordinate, plan, and schedule IMACDs with all affected IT functions (whether the function is included within the Services provided by Provider, as a Customer-retained function, or a Third Party).
- Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance.
- Recreate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation.
Associate
Employment TypeContract
Job FunctionAnalyst, Engineering, and Information Technology
IndustriesIT Services and IT Consulting
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