Intern - Information Technology Infrastructure - Summer

Job #

ET26014

Intern – Information Technology Infrastructure

Roanoke, VA preferred

Information Technology

Provide first-line technical support, contribute to infrastructure deployments and maintenance, and provide input for IT projects by gathering requirements, troubleshooting issues, and maintaining accurate documentation to ensure reliable and efficient technology operations

• Gather pertinent information from authorized sources to assess project requirements as related to assigned scope of work
• Provide first-line technical support to end users for hardware, software, network connectivity, and peripheral devices
• Contribute to the deployment, configuration, and documentation of IT systems and equipment following established procedures and best practices
• Troubleshoot and resolve incidents and service requests within defined scope, escalating as appropriate, as assigned
• Administer patching, updates, and routine maintenance tasks across infrastructure components, as assigned
• Participate in infrastructure projects such as equipment refreshes, cabling, or system migrations under supervisor direction
• Maintain accurate documentation of configurations, procedures, and asset inventory
• Ensure completion of assignments within the defined scope, quality, and time
• Provide regular, accurate and considered status reports to parties deemed appropriate to the situation

• High school diploma
• Enrolled in a Bachelor of Science in Computer Science, Information Technology, Information Systems, or related field, with related coursework
• Classes, labs, and projects with concentration in some combination of data analysis, data analytics structures, data preparation, ETL processes, or data visualization
• Demonstrated problem-solving skills
• Demonstrated successful working relationships with others in educational or employment settings
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Proficiency in MS Office suite
• Availability to travel domestically, up to 5%, sometimes with limited notice
• This is not a benefits eligible position

• Bachelor of Science in Computer Science, Information Technology, or Information Systems
• Foundational IT certifications such as CompTIA A+, Network+, or Microsoft fundamentals
• Work experience as a help desk technician, IT support specialist, intern, or co‑op in the above areas

EEO/AA/M/F/Vet/Disability Employer