Payroll Implementation Team Lead

Essential Functions And Primary Duties

• Manage a group of Implementation Consultants, providing guidance, support, and motivation to ensure team success.
• Identify areas of weakness within the team and assist in developing strategies to overcome these challenges.
• Foster a collaborative and positive team environment, encouraging continuous improvement and professional development.
• Improve and manage CBIZ internal processes, including order approval.
• Develop and update training materials and processes to reduce the hours spent on training while maintaining high-quality standards.
• Identify opportunities for automation and streamlining of workflows.
• Implement best practices and ensure adherence to company standards and policies.
• Identify and triage client escalations to ensure timely resolution.
• Assist with the CHR Manager Salesforce Queue, primarily focusing on sales escalations.
• Avoid client delayed starts. Ensure efficient transition from kickoff to active implementation to meet CBIZ CHR revenue targets and keep your team workload lower.

• Bachelor's degree
• Minimum of 3 years of experience in technical support or customer support.
• At least 2 years of experience in a leadership role within the HCM environment or similar industry.
• Excellent problem-solving and analytical skills.
• Strong understanding of technical support tools and methodologies (e.g., ticketing systems, remote support tools).
• Exceptional communication and interpersonal skills, with the ability to convey technical information to non-technical users.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Experience with customer relationship management (CRM) and HCM systems.
• Experience in managing teams in a remote or hybrid work environment.

• High School Diploma or GED equivalent required;
  Bachelor's degree preferred
• More than 3 years of directly related experience in the relevant industry
• Must maintain current required licenses and certifications relevant to field of expertise
• Demonstrate industry experience and technical knowledge in area of expertise
• Proficient use of applicable technology
• Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally
• Strong communication skills both oral and written with all levels of an organization, both internally and externally