ERP Application Manager

ERP Applications Manager

Employment Status:
Full time. Shift: Day (United States of America). Facility: 451 Kimball Ave NE – Roanoke. Requisition Number: R153848.

This position is part of Carilion Clinic’s Technology Services Group (TSG) and is responsible for the strategic leadership, configuration, optimization, and ongoing support of the organization’s ERP systems (Workday, UKG, etc.).

• ERP Platform Leadership
  • Own the overall strategy, roadmap, and governance for the Workday ecosystem.
  • Lead configuration, testing, deployment, and maintenance of Workday modules (e.g., HCM, Payroll, Benefits, Time Tracking, Absence, Financials, Recruiting, Learning).
  • Ensure system scalability, performance, data integrity, and compliance with organizational policies.
• Stakeholder & Business Partnership
  • Serve as the primary liaison between business stakeholders and technical teams.
  • Translate business requirements into Workday solutions and enhancements.
  • Provide strategic guidance on Workday capabilities, best practices, and future releases.
• Team & Vendor Management
  • Manage and mentor Workday analysts, administrators, and support staff.
  • Oversee relationships with Workday and third‑party vendors/implementation partners.
  • Set priorities, allocate resources, and manage workloads across the team.
• System Enhancements & Integrations
  • Lead Workday releases, updates, and regression testing cycles.
  • Oversee integrations between Workday and third‑party systems (e.g., benefits vendors, payroll providers, identity management, ERP systems).
  • Ensure integrations are secure, reliable, and well documented.
  • Implement and maintain TSG policies, procedures, and goals to meet Carilion’s needs; provide oversight of resource allocation for implementation and upgrade projects.
  • Ensure proper operation of information systems and plan necessary application life‑cycle upgrades.
• Security, Compliance & Reporting
  • Manage Workday security roles, domains, and business process frameworks.
  • Ensure compliance with data privacy, audit, and regulatory requirements.
  • Support advanced reporting, dashboards, and analytics to enable data‑driven decisions.
• Continuous Improvement
  • Identify opportunities to streamline processes and improve user experience.
  • Monitor system usage and performance metrics to drive optimization.
  • Stay current on Workday product updates, roadmap items, and industry trends.

• Workday Pro certifications (HCM, Payroll, Financials, Supply Chain, Integrations, or Security).
• Experience in large, complex, or highly regulated environments (e.g., healthcare, finance, education).
• Familiarity with Agile or ITIL service management practices.
• Strong change management and communication skills.

• Education:
  
  Bachelors Degree in Computer Science, Information Technology, or Healthcare Business. Four years of relevant experience may be considered in lieu of a Bachelors Degree.
• Experience:
  
  Minimum 5 years of IT experience.
• Licensure, certification, and/or registration: ITIL Foundation Certification.
• Other
  
  Minimum Qualifications:
  • Must be analytical, dependable, and detail oriented.
  • Must possess strong interpersonal and communication skills.
  • Must demonstrate solid leadership and presentation skills.
  • Must be self‑initiated, have excellent problem‑solving skills, and be customer service oriented.

• Comprehensive Medical, Dental & Vision Benefits.
• Employer funded pension plan, vested after five years (voluntary 403B).
• Paid time off (accrued from day one).
• Onsite fitness studios and discounts to Carilion Wellness centers.
• Access to health and wellness app, Virgin Pulse.
• Discounts on childcare.
• Continued education and training.

Carilion Clinic is an Equal Opportunity

Employer:

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug‑Free Workplace.

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