Repairs & Returns Clerk

Job Details

• Location:
  
  Roanoke, VA 24019
• Position Type:
  Full Time
• Education Level: High School
• Travel:
  Negligible
• Job Shift: Any
• Job Title:
  
  Repair & Return Clerk

• Electronically log warranty and non-warranty products received for repair or credit in Salesforce and the repair and return database
• Accurately evaluate incoming items and properly process repairs and credits
• Maintain visual management and tracking of repair and return item status
• Input technician repair notes into electronic databases with accuracy and attention to detail
• Coordinate closely with technical support, customer service, and repair technicians to ensure timely product disposition
• Provide proactive status updates to internal stakeholders to support customer communication
• Prepare repaired products for return shipment, including packing, generating invoices, emailing customers, and preparing packing slips
• Transfer completed repairs to shipping
• Perform other departmental duties as assigned

• At least one year of experience in a comparable position
• Experience with Excel preferred
• Experience with Salesforce preferred

• Strong attention to detail and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Strong written and verbal communication skills
• Proficiency in Microsoft Outlook and Excel
• Accurate and efficient data entry skills
• Ability to learn department-specific software and systems
• Strong time management and prioritization abilities
• Reliability, adaptability, and follow-through
• Ability to work collaboratively across departments

• We build strong relationships—with teammates, partners, and customers
• We take pride in knowing every product we build serves the purpose of protecting lives
• We listen actively, coach frequently, and own our results
• We foster innovation, value curiosity, and believe that experimentation is part of growth
• We create a welcoming and inclusive space where everyone belongs
• We take ownership of our work - quality and safety are at the core of what we do

• Employee Ownership Program - You're not just an employee- you're an owner, and we share success together
• Competitive health, dental, and vision plans
• 401(k) with company match
• Generous paid time off and holidays
• Continuous learning and development opportunities
• Financial Wellness programs including complimentary Certified Financial Planner sessions
• Recognition programs that celebrate individual and team wins
• A mission-driven team that supports life-saving outcomes, every day

This is a full-time position, on-site at our Roanoke, Virginia location. The expected schedule is 40 hours per week, Monday through Friday, but an occasional shift in hours may be necessary to accommodate project schedules.