Payroll Implementation Team Lead

#LI-OD1 #LI-Hybrid

Essential Functions and Primary Duties

* Manage a group of Implementation Consultants, providing guidance, support, and motivation to ensure team success.

* Identify areas of weakness within the team and assist in developing strategies to overcome these challenges.

* Foster a collaborative and positive team environment, encouraging continuous improvement and professional development.

* Improve and manage CBIZ internal processes, including order approval.

* Develop and update training materials and processes to reduce the hours spent on training while maintaining high-quality standards.

* Identify opportunities for automation and streamlining of workflows.

* Implement best practices and ensure adherence to company standards and policies.

* Identify and triage client escalations to ensure timely resolution.

* Assist with the CHR Manager Salesforce Queue, primarily focusing on sales escalations.

* Avoid client delayed starts. Ensure efficient transition from kickoff to active implementation to meet CBIZ CHR revenue targets and keep your team workload lower.

Preferred Qualifications

* Bachelor's degree

* Minimum of 3 years of experience in technical support or customer support.

* At least 2 years of experience in a leadership role within the HCM environment or similar industry.

* Excellent problem-solving and analytical skills.

* Strong understanding of technical support tools and methodologies (e.g., ticketing systems, remote support tools).

* Exceptional communication and interpersonal skills, with the ability to convey technical information to non-technical users.

* Ability to manage multiple priorities and projects in a fast-paced environment.

* Experience with customer relationship management (CRM) and HCM systems.

* Experience in managing teams in a remote or hybrid work environment.

Minimum Qualifications

* High School Diploma or GED equivalent required;
Bachelor's degree preferred

* More than 3 years of directly related experience in the relevant industry

* Must maintain current required licenses and certifications relevant to field of expertise

* Demonstrate industry experience and technical knowledge in area of expertise

* Proficient use of applicable technology

* Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally

* Strong communication skills both oral and written with all levels of an organization, both internally and externally