Field Technical Support Consultant

Adecco is assisting a local client recruiting for a Field Technical Support Consultant working in Roanoke, VA with an onsite work schedule. This is an excellent opportunity to join a winning culture and get your foot in the door of a company that is an American multinational information technology company. If the Field Technical Support Consultant sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Job Summary

The candidate will work as a Field Technical Support Consultant in a professional banking setting supporting multiple locations from Roanoke, VA. They will manage hardware and software service-related issues for end-users to prevent escalation and provide cross-divisional troubleshooting using the Service Now Ticketing System.

Skill Requirements:

Must-Have Requirements:

· 3-5 Years Experience providing software/hardware support, server, cisco technology knowledge in a professional setting

· Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS.

· Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management

· Previous experience working in Service Now (a plus) ticketing system or similar

· Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk.

· Strong customer communication and service skills

· Knowledge of two factor authentication

· Must be able to work independently in a fast pace high profile environment

· Able to work onsite at location M-F 8am - 5pm local time with flexibility to stay after 5pm if needed

Preferred Requirements:

· Experience in Service Now ticketing system

· Knowledge of two-factor authentication

· Ability to work independently in fast-paced environments

What's in this Field Technical Support Consultant position for you?

Pay: $30.04 - $ 39.32/hr.

Shift: Onsite / Monday - Friday / 8:00 AM - 5:00 PM / local time with flexibility to stay after 5pm if needed

Weekly paycheck

Dedicated Onboarding Specialist & Recruiter Access to Adecco's Aspire Academy with thousands of free upskilling courses.

This Field Technical Support Consultant is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Field Technical Support Consultant position and other opportunities with Adecco. Apply today!

** Pay Details:**  $30.04 to $39.32 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.  In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

** Massachusetts Candidates Only:
** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.