Desktop Support Engineer

Responsibilities

Kforce is immediately adding a full‑time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Roanoke, VA. This is a professional banking setting with a high touch and executive level user community.

• Configure, install, and test hardware components, hardware deployment replacements
• Manage hardware and software service‑related issues for end‑users to prevent escalation, working in the Service Now Ticketing System
• Provide cross‑divisional troubleshooting by updating and maintaining tickets
• Reimage PCs, backup and restore user data
• Install and validate correct software versions on devices and confirm functionality
• Utilize Wells utilities to troubleshoot end‑user machine functionality
• Document service events accurately in work orders and ticketing systems

• 3–5 years of experience providing software/hardware support, server, Cisco technology knowledge in a professional setting
• Proficiency with troubleshooting/supporting MS Office suite of applications including MS Teams, Outlook and WinOS
• Prior experience assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, anti‑virus, incident/request management
• Previous experience working in Service Now (a plus) ticketing system or similar
• Proficient in backing users’ data, recovering data, and reimaging users’ devices both remotely and at users’ desk
• Strong customer communication and service skills
• Knowledge of two‑factor authentication
• Must be able to work independently in a fast‑paced high‑profile environment
• Able to work onsite at location M‑F 8am‑5pm local time with flexibility to stay after 5pm if needed
• Great customer service skills and ability to configure, install, and test hardware components, hardware deployment replacements

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.