Information Systems Support Specialist

The City of Roanoke is seeking an Information Systems Support Specialist I in the Department of Human Services. The role involves the facilitation and use of automated equipment and systems for the City of Roanoke Department of Human/Social Services. The successful applicant will coordinate with other agencies to gain access to computer files, programs, or software; train departmental staff on software applications and specific equipment;

schedule implementation of additional hardware and software; troubleshoot and resolve problems; maintain inventory of computer equipment; and may set up new user security, including account creation and security permissions.

Associate’s degree or equivalent from a two‑year college or technical school with major course work in computer science, business, or a related field; one to three years of related experience and/or training in automated systems; or an equivalent combination of education and experience.

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.

This is an exempt position.

• Assists in the installation and repair of microcomputer equipment; responds to and resolves service problems.
• Installs enterprise and non‑enterprise software applications.
• Coordinates with other agencies to allow access to computer files, programs or software.
• Administers automated systems security procedures and password access, and provides support when needed.
• Upgrades, maintains and troubleshoots hardware, software, electronic information sources, networking, and telecommunications equipment used in support of departmental automated systems.
• Prepares detailed statistical reports, records, and documents for input into computer systems.
• Identifies and evaluates new technologies to meet information technology needs.
• Trains departmental staff and/or patrons in the use of software applications.
• Maintains inventories of computer equipment.
• May serve as department network administrator as needed.

Requires a valid appropriate driver’s permit issued by the Commonwealth of Virginia. Reasonable accommodations may be made for individuals with disabilities.

A+ Certification and Network+ Certification, or equivalent, preferred but not required.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees of the organization.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Employee must regularly talk or hear; frequently sit, use hands for handling and feel, reach with hands and arms, and stoop, kneel, crouch, or crawl; occasionally stand and walk; frequently lift and/or move up to 50 pounds; and possess specific vision abilities to adjust focus. Reasonable accommodations may be made for individuals with disabilities.

The work environment is usually moderate in noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.