IT Client Support Specialist

Position: IT Client Support Specialist I
## IT Client Support Specialist IApplyremote type:
Remote locations:
Roanoke, Virginia time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
August 14, 2026 (22 days left to apply) job requisition :
R160517##
** Employment Status:
** Full time##
** Shift:
** Day (United States of America)##
** Facility:
** 1906 Belleview Ave SE - Roanoke##
** Requisition Number:
** R160517 IT Client Support Specialist I (Open)#
** How You’ll Help Transform Healthcare:
** An onsite schedule is preferred. However, candidates residing in the following states may be considered for a remote and/or hybrid schedule:
Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia    The IT Client Support Specialist I installs and supports both voice and data peripheral technologies, including but not limited to PCs, laptops, printers, mobile phones, tablets (including other wireless handheld devices) and telephones. Provides on-site and remote equipment troubleshooting and repair for all technologies to ensure operational effectiveness of the organization.

Assists vendor and other technology teams with the initial troubleshooting of connectivity and hardware/software related issues. Aids with onsite and remote observations of technology issues in efforts of helping provide client issue resolution.

The IT Client Support Specialist I
* Interfaces with clients, vendors, and multiple teams while providing resolution to problem incidents as escalated from the service desk or other teams.
* Performs installation and configuration of desktop hardware and peripherals in the enterprise. These include, but are not limited to: PCs, Laptops, Thin Computing Devices, Phones, Mobile Phones, Tablets/Handheld Wireless Devices and Printers.
* Installs/deinstalls ports for both data and telephony needs.
* Interface with clients, vendors, and multiple teams on small scale projects involving installation of and changes to desktop assets.
* Demonstrates proficiency in multiple technologies (desktop/laptop hardware, printers, telephony).
* Manages small projects and meets deadlines with moderate supervision from more experienced peers, Supervisor and/or Manager.
* Assists with larger scale projects as needed.
* Serves as (SME) Subject Matter Expert for at least one technology
* Assists in writing Knowledgebase Documents
* Adheres to departmental policies and procedures to assure prompt resolution to identified problems.#
** What We Require:
***
* Education:

** Associates Degree in a related field or related work experience may be considered in lieu of degree.
*
* Experience:

** 2 years of experience in computer electronics, PC and/or telephony support. Experience in microcomputers and supporting desktop hardware/software required.
** Licensure, Certification, and/or Registration:
** CompTIA A+, Dell Hardware, Certification (WPD).
** Other

Minimum Qualifications:

** Good organizational skills, analytical, dependable, detail oriented, interpersonal skills, and written/oral skills. Must have excellent problem-solving skills and be customer service oriented.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.
** Compensation Range:**$23.97 - $35.96
* Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.
*** Recruiter:
** MARK MISKOVIC
** Recruiter Email:
** mamiskovic
* * For more information, contact the HR Service Center at *
* #J-18808-Ljbffr