Family Services Supervisor; CPS​/APS Intake

Job Description

The City of Roanoke is seeking a Family Services Supervisor to supervise a staff of Family Services Specialists engaged in child and adult protective services casework. The successful applicant will review requests for services, assign work to family services specialists and monitor service delivery to clients, and review preliminary and investigative reports and make regular periodic reviews of cases to insure appropriate practices and effective follow‑up.

They will usually supervise 5–10 employees and carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Bachelor’s degree from a four‑year college or university with a degree in human services or a related field, BSW/MSW preferred, and at least three years related experience in human services. Possession of a valid appropriate driver’s license issued by the Commonwealth of Virginia.

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.

This is an exempt position.

• Reviews requests for services, assigns work to family services specialist and monitors service delivery to clients in crisis and often life‑threatening situations
• Reviews preliminary and investigative reports and makes regular, periodic reviews of cases to insure appropriate practices and effective follow‑up
• Participates in initial interviews for hiring, promotions, disciplinary action and termination
• Gathers pertinent information and evaluates criteria in making recommendations regarding service delivery and utilization of resources
• Prepares reports and presentations regarding program activities and service needs
• Attends community and state meetings as a representative of the department to explain programs, services and regulations
• Participates in staff conferences to determine service needs, eligibility and resource utilization in complex cases
• Provides appropriate program‑specific training and professional development activities to family services specialists

• Supervises 5–10 employees in assigned unit.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, training employees, planning, assigning and directing work, appraising performance, addressing complaints and resolving problems.

Typical

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree from a four‑year college or university with a degree in human services or a related field, BSW/MSW preferred, and at least three years related experience in human services. Possession of a valid appropriate driver’s license issued by the Commonwealth of Virginia.

Language Skills

Ability to read and interpret documents such as laws, policies, regulations, safety rules, operating and maintenance instructions, and procedure manuals. Ability to respond effectively to inquiries orally and in writing. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations

Possession of a valid appropriate driver’s permit issued by the Commonwealth of Virginia. If you do not have a driver’s license issued by the Commonwealth of Virginia, you must submit a certified copy of your driving record issued by the DMV from your previous state of residence with your application.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable…