Community Systems Supervisor - Franklin

JOB POSITION: COMMUNITY SYSTEMS SUPERVISOR – FRANKLIN COUNTY

Division:
Water Quality
Status:
Non-Exempt
Grade: 107
Job Code: 702

Reports to:

Community Systems Superintendent
Date: 07-06-26
Revised Date: 07-06-26
Last Reviewed Date: 07-06-26

Performs responsible skilled work in supervising the daily operations within the Community Systems Operations. Oversees the operations of wastewater treatment plants, water wells and tanks, as well as water distribution systems. Troubleshoots water and wastewater system problems and informs management of repairs needed. Assists in preparing monthly operational schedules and monitors inventory of chemicals and replacement parts. Oversees operations in the absence of the Community Systems Superintendent.

Requires a high‑school diploma or GED with coursework in environmental studies, chemistry, sewage, water treatment, or related areas and at least three (3) years of related experience. Prior supervisory experience is preferred. Must possess a Class III wastewater license from the Virginia Department of Professional and Occupational Regulations; additional license requirements are described below.

• Directs and coordinates the work of assigned employees.
• Takes an active role in employee development by establishing individual goals and objectives, providing resources to achieve them, and evaluating performance.
• Recommends appointments and promotions within the assigned area.
• Coordinates maintenance and repairs of plants, distribution and collection systems, lift stations, water wells and tanks, equipment, and requisitions of supplies and materials.
• Assists in preparing monthly work schedules and reports to state and local authorities.
• Helps train staff in operation of water and wastewater treatment processes and prepares them for certification exams.
• Records readings from meters and instruments, turns water service on or off for nonpayment, and repairs leaks around meters.
• Investigates water quality issues such as no water, muddy water, low pressure, or low flow at residential, commercial, and distribution system locations.
• Detects water main breaks, performs leak detection, and checks equipment functionality at treatment plants, water facilities, and lift stations.
• Regulates and adjusts motors, pumps, blowers, valves, and other equipment as needed to meet changing operational conditions.
• Collects samples and conducts routine tests as necessary, inspects buildings and equipment to identify maintenance and repair needs, and informs management of major repair requirements.
• Coordinates and communicates with internal and external entities required by the Authority.
• Makes and maintains operational records, uses Microsoft Office (Word, Excel, PowerPoint), and is subject to a twenty‑four (24) hour call schedule and weekend shifts as assigned.

Supervises assigned employees in accordance with organizational policies and applicable laws. Responsibilities include interviewing, hiring, training, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.

• Ability to direct and supervise assigned personnel.
• Ability to review and recommend improvements in processes and procedures.
• Logical thinking and data comprehension.
• Ability to work with minimal supervision.
• Commitment to safety and obeying all safety rules.
• Effective verbal and written communication.
• Ability to respond to inquiries from employees and customers.
• Represent assigned area in meetings.
• Identify problems and conflicts and seek management assistance.
• Analyze and solve technical and administrative problems.
• Read and interpret safety rules, operating and maintenance instructions, maps, and procedure manuals.
• Apply common sense to execute written, oral, or diagram instructions.
• Write clear, concise reports, correspondence, and procedure manuals.
• Establish and maintain effective working relationships with co‑workers, employees, other Water Authority departments, and the public.
• Work alone or in a team environment.
• Maintain a strong work ethic: attendance, punctuality, positive attitude, meeting…