Service Manager

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Regular Full Time Roanoke, VA, US

Salary Range: $80,000.00 To $90,000.00 Annually

123 Equipment Solutions – A Tech
24 Company

Location:

3772 B Peters Creek Rd SW Roanoke, VA 24018

Compensation Range: $80,000 - $90,000 annually

At Tech
24, we invest in our technicians so you can focus on what you do best. Here’s what you can expect when you join our team:

• Weekly Pay – Reliable pay, every week
• Fully Equipped for Success – Company vehicle, gas card, uniforms, and phone provided
• Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1 st of the month following your date of hire)
• Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
• Comprehensive Training Opportunities
  -Advance your skills through manufacturer certified programs, company training, or a blend of both
• Retirement Planning Made Easy – 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

The Service Manager is the operational heartbeat of the 123 Equipment Solutions Roanoke, VA location. Functioning as the assistant to the GM, this individual oversees the full lifecycle of every service order from the moment a call comes in through billing and revenue recognition. This is a leadership-first role that requires equal parts business acumen, people skills, and process discipline. The right person will foster a culture of safety, accountability, and continuous improvement while driving operational results and maintaining strong customer relationships.

• Oversee day-to-day branch operations including work order lifecycle management from intake through billing and revenue recognition
• Lead, develop, and foster a team culture built on safety, accountability, teamwork, and continuous improvement
• Serve as the first line of contact for employee relations, functioning as in-house HR support and reducing reliance on corporate HR for routine matters
• Drive operational metrics including days-to-complete, P&L performance, and utilization against defined targets
• Conduct safety meetings and ensure full OSHA and compliance standards are met across the facility
• Maintain and grow customer relationships through direct engagement, site visits, and consistent follow-through on service commi tments
• Leverage Power BI and GE platforms to monitor performance data and make proactive, data-informed decisions
• Set and communicate short-term and long-term goals with the team, reinforcing them in daily operations and stand-ups
• Collaborate closely with the Lead Dispatcher, Field Service Manager, warehouse team, and accounting on cross-functional execution
• Support the hiring and onboarding of technicians in partnership with Talent Acquisition
• Conduct technician ride-alongs for observation, coaching and professional development

• Learn operations: understand workflow, tools (Power BI, GE), team dynamics, and the full lifecycle of a service order
• Earn team buy-in and begin a culture shift toward accountability, safety, and shared ownership
• Demonstrate proactive decision-making and begin bringing areas of opportunity to leadership
• Establish yourself as the right hand of HR: know your team, their challenges, and reduce escalations to corporate

• Revenue growth and P&L performance vs. budget
• Reduction in employee HR escalations to corporate
• Team retention and…