Service Manager, Dealership

For over two decades, Moto Sport has led the powersports industry with unmatched selection, quality, and expertise. Since our founding in 1999, we’ve been driven by one mission — to make your next ride your best ride. As a premier powersports retail e-commerce company, we’re dedicated to providing riders of all types with high-quality parts, gear, and accessories from the most trusted brands.

When you reach out to us, you’re not just talking to a salesperson — you’re connecting with someone who rides, wrenches, and lives the lifestyle.

The dealership service department needs a hands‑on leader who can drive profitability, maintain high customer satisfaction, and develop a team of technicians. As Service Manager, Dealership
, you will own department performance end‑to‑end — from setting monthly goals with each technician to managing facility maintenance, warranty processing, and interdepartmental coordination with Sales and Parts.

In your first 6–12 months, success means hitting monthly revenue and gross profit targets, reducing service cycle times, and building a coaching rhythm that keeps every technician on pace against their individual goals.

This is a lean team. You will own a lot, move fast, and make decisions with full end‑to‑end responsibility.

Reports to: General Manager, Dealership

Location: Roanoke, VA - On‑site (5120 Peters Creek Rd NW, Roanoke, VA 24019)

• Work closely with all other managers in the dealership to create strong interdepartmental communication.
• Achieve goals by following (and, if necessary, adjusting) your plan of action
• Maintain the highest level of customer service
• Ensure that all customers are greeted, assisted and provided the opportunity to receive the maximum and most complete work performed on their equipment
• Assist in developing a process to address issues and department sales promotions
• Ensure adequate number of trained technicians are on duty during the hours of operation.
• Provide and/or arrange training, direction and scheduling for all department staff
• Assume full responsibility for the proper use, security, care and maintenance of all dealership service equipment.
• Assume responsibility that all service department employees are maintaining a clean personal work area as well as a clean service area as a whole
• Partner with the Sales and Parts departments to increase add on and repair parts sales
• Complete all required reporting procedures
• Ensure that all completed repair orders are ready to cashier completed repair, including warranty, and forward to accounting for collection
• Perform reviews on all staff members on an annual basis
• Constructively handle, or assist in handling all customer complaints
• Assist staff in solving problems and improving their performance
• Plan, organize, direct and control your service staff to meet the goals you set with GM. Use these goals to help your department maximize their potential
• At the beginning of each month, counsel with each technician to establish realistic goals for the month and action plan
• Monitor each subordinate’s daily performance and compare it with their monthly goals. Those who are on or above their goals, should be recognized for their achievement. Those who are not on a pace to meet their goals should be given the help they need to get them back on target
• Ensure all dealership standards in the Service Department are met. This includes attendance tracking, professional appearance and behavior
• Review, understand and achieve departmental budget
• Maximize gross profit rate
• Handle all aspects of facility maintenance including damage repairs, coordination with contractors, etc.
• Complete any training and/or certifications required by the manufacturers as well as local and state agencies
• State Inspector license…