Shelter Guest Services

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Since 1948, The Rescue Mission of Roanoke has been on the mission of “Helping Hurting People in Jesus’ Name.” The Mission nourishes the mind, body, and spirit, through dedicated team members and volunteers that extend the compassion of Christ to our neighbors in need.

We are a non‑profit, faith based, equal opportunity employer.

Men's Shelter Supervisors serve as a minister to individuals who seek shelter at the Rescue Mission. They represent the rescue mission in the spirit of Christ as an encourager while facilitating guests to move on to productive and independent living.

Reports to:

Men's Shelter Manager.

Full Time 2:30pm- 11:30pm

Full Time 11:00pm - 8:00am

Part Time - 7:30a - 4:30p Saturday & Sunday plus 1 weekday evening

Schedules may vary depending on assigned shift and days.

Men's Shelter, 402 4th Street, SE, Roanoke, VA 24013

Starting at $17.00/hour (non-exempt/hourly)

• Supervise Shelter Guests by enforcing Shelter policies, coaching for accountability, following the HMIS check-in/out process, providing accurate census of guests, assisting with appointment management, monitoring security protocols (doors/entry/rooms), conducting room checks, and promoting a team environment for guests, volunteers and team members.
• Perform administrative duties including completion of records/documents, inspections, incident reports, medication distribution, phone calls, and supply maintenance.
• Conflict resolution and deescalation of potentially volatile situations and reporting to appropriate persons as needed.
• Assist volunteers/interns with training and assistance.
• Manage laundry operations during the 3rd shift, including cleaning guest clothing.
• Perform housekeeping duties to ensure infection control processes are in place for health, safety, and security measures.
• Complete additional duties as assigned by leadership/management.

• Possess a sincere love of Christ and maintain a Christian walk that evidences that love; willing to adhere to The Rescue Mission of Roanoke’s Code of Ethics.
• Demonstrates a genuine interest in the safety and well‑being of guests and team members.
• Understanding of volunteer engagement and ability to utilize and appreciate volunteers in daily tasks.
• Strong work ethic and commitment to work as scheduled, including holidays and weekends as assigned.
• Excellent listening, written and verbal communication skills to execute instructions, keep others informed and exhibit professionalism.
• Demonstrated attention to detail and strong organizational skills to assist with multiple daily assignments and special projects.
• Ambition to exceed expectations.
• Experience working with individuals living with mental health and substance use disorder; helpful.
• Desire to minister to and love those who need help and Jesus Christ.
• Patient and compassionate presence.
• Prior experience with conflict resolution techniques; helpful.
• Willingness to work nights and weekends as needed.
• Working knowledge of Microsoft Office, Gmail, basic grammar.

Prolonged computer use; frequent periods of moving around to accomplish a task; sitting and standing; occasional periods of standing, stooping, turning, twisting, pushing, pulling objects; lift up to 50 pounds; not typically repetitive.

Other physical requirements include handling food and cleaning duties. Exposure to indoor/outdoor temperatures, noise levels, and cleaning chemicals may vary.

The Rescue Mission of Roanoke is a drug-free and tobacco-free workplace.