RN Case Manager - Emergency Department - Geriatrics

Job Title:

RN Case Manager - Emergency Department - Geriatrics Employment Status

Full time

Day/Evening (United States of America)

1906 Belleview Ave SE - Roanoke CP01 Carilion Medical Center.

R146802 RN Case Manager - Emergency Department - Geriatrics (Open)

Monday - Friday, 8am-4:30pm.

The RN Case Manager provides case management for assigned patient populations. Utilizing clinical expertise, communication, and problem‑solving skills, the RN achieves optimal clinical and resource outcomes. The role promotes cost‑effective care by minimizing fragmentation, maximizing coordination, and facilitating patient/family movement through the health care organization. The RN performs patient needs assessments upon admission and at regular intervals, facilitates referrals and provides linkages to health, wellness, and post‑acute care resources across the continuum.

Interdisciplinary collaboration and teamwork are promoted to advance the plan of care and discharge plan, ensuring appropriate length of stay, resource management, and care transitions to the next level of care. The RN must comply with all federal and state regulations surrounding the discharge process and possess knowledge of growth and development appropriate to the age group served.

• Collaborates with Utilization Review Nurse.
• Maintains regular contact with assigned Utilization Review Nurse throughout the day.
• Uses Inter Qual software to support accurate patient statuses according to ongoing medical necessity.
• Aids in the delivery of regulatory letters and patient notices related to insurance coverage/non‑coverage, using support staff as appropriate.
• Ensures documentation accurately reflects the patient's condition, co‑morbidities, treatment and procedures that support the most appropriate admission status and DRG assignment.
• Communicates with patients/families to ensure understanding financial implications of discharge plans.
• Facilitates an interdisciplinary approach to patient care.
• Actively participates in Interdisciplinary Team Meetings on assigned units, sharing meaningful and professional knowledge to the team discussion regarding progression of care.
• Provides feedback to the health care team verbally and via chart entries regarding the patient's progress toward reaching expected outcomes or about barriers to the plan. Manages changes to the plan as necessary.
• Maintains effective communications with all disciplines to promote timely and appropriate discharges.
• Daily communication with Social Work and Utilization Review: includes case reviews, morning touchpoints, and ongoing throughout the workday.
• Coordinates care and services within the case managed population.
• Performs face‑to‑face assessments of patients/families when appropriate to identify individualized needs in collaboration with Social Work. The CM reviews assigned census each day with their SW partner to determine patient statuses and needs for the day.
• Documentation in the medical record is completed in the appropriate time frame, accurately reflecting the plan of care and CM interventions. Complies with CMS regulations related to discharging planning documentation.
• Coordinates referrals of post‑acute services such as home health (HH), hospice, and durable medical equipment (DME). Directs liaison activities to appropriately integrate with the patient and into the health care continuum.
• Facilitates appropriate referrals surrounding high‑cost medications for all patients, insured or uninsured. Works with other disciplines along with support staff to obtain prior authorizations and/or co‑pay information to ensure medication needs are met for discharge and do not create a barrier.
• Ensures coordination of care when patients are transferred: acute hospital to acute hospital, and jails/prisons. Communicates with outside nursing or case management staff as appropriate for smooth transition.
• Advocates for the patient and family throughout the entire episode of care.
• Participates in departmental and system performance improvement Initiatives.
• Contributes to Carilion Clinic's performance improvement activities by…