Patient CARE Technician - West PCU

Employment Status:
Full time Shift: Day (United States of America) Facility: 1906 Belleview Ave SE - Roanoke Requisition Number: R161316

8 WPCU – The Enhanced Monitoring Unit is a 27‑bed specialty step‑down environment focused on gastrointestinal (GI) and pulmonary care. Our patients require comprehensive monitoring and interventions that bridge the gap between intensive care and acute medical‑surgical nursing. With a focus on innovation and teamwork, the Enhanced Monitoring Unit provides nurses with a unique opportunity to expand their knowledge, grow professionally, and make a meaningful impact on patient outcomes.

• Provides basic nursing care and performs technical skills for specified age groups according to established standards.
• Assists patients with activities of daily living.
• Documents and reports patient observations to licensed staff.
• Transports patients, supplies, specimens, equipment within the facility.
• Contributes to Carilion Clinic’s performance improvement activities.
• Actively participates in obtaining desired service line/departmental outcomes.
• Assists with chart audits and participates in unit quality activities.
• Participates in unit activities and/or organization councils/committees.
• May lead unit huddle and participate in IDR’s (unit based interdepartmental patient rounds).
• Provides support for department/unit staff scheduling, including covering lunch assignments.
• Reviews medical record for outstanding orders and notifies nurses of stat orders and medication changes.
• Orders department/unit supplies and equipment, and stocks/organizes supplies.
• Assists with way finding, answering phones, and making meaningful connections with patients and visitors.
• Processes equipment between patients as needed (cleans unit‑based equipment and gathers supplies needed to operate equipment).
• Operates and maintains general office equipment.
• Leads streamlined, timely and comprehensive admission, transfer, and discharge processes, keeping the patient experience as the top focus.
• Assists in coordination of patient flow into/out of area using department/unit specific software and Intranet.
• Is aware of unit outcomes and metrics and promotes process improvement initiatives that add value to outcomes and/or organizational mission.
• Welcomes and assists patients and visitors; assists with registration.
• Serves as the “face” of the unit, role‑modeling service excellence behaviors at all times.
• Answers phones and interacts with patients, visitors, physicians, and other health professionals.
• Receives and screens incoming calls via telephone and patient call system.
• Routes calls to appropriate individuals and takes messages accurately.
• Monitors cleanliness of waiting and break rooms and performs safety/environmental rounds on unit with multidisciplinary team members.
• Participates in the sitter process (if competencies appropriate).
• Assists with maintaining regulatory compliance.
• May be responsible for phlebotomy (competency appropriate).
• May conduct non‑sterile wound care dressings (competency appropriate).
• May replace and remove saline locks (competency appropriate).
• May do colostomy bag changes (competency appropriate).

• Education:
  
  High School Diploma or GED required.
• Experience:
  
  None.
• Licensure, Certification, and/or Registration:
  If working in a critical access facility, a Certified Nursing Assistant is required.
• Effective interpersonal, communication, and teamwork skills required.
• Must successfully complete orientation and competency validation for the position.

Compensation Range: $17.39 - $24.35 per hour. Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

• Comprehensive Medical, Dental, & Vision benefits (employer funded).
• Employer funded pension plan, vested after five years.
• Paid Time Off (accrued from day one).
• Onsite fitness studios and discounts to Carilion Wellness centers.
• Access to health and wellness app.
• Personify Health discount program.
• Childcare discounts.
• Continued education and training support.

Carilion Clinic is an Equal Opportunity

Employer:

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veteran status. Carilion is a Drug‑Free Workplace.