Manager, Perishable Foods

Description

Mission Contribution: This position plays a pivotal role in leading and managing the operations of the assigned department within Market on Melrose. This position ensures access to fresh food, produce, and meat at reasonable prices with emphasis on providing opportunities to the community in which the Market serves.

Summary: Providing partnered leadership in the management of the Market on Melrose while operating an efficient and profitable business, all deli, bakery, produce, dairy/frozen and meat operations, growth of commercial business and catering, and enhancing fresh and healthy food options to the community. The positions will demonstrate a strong sense of community engagement, team member development, and a culture that is focused on delivery of world-class customer service.

Essential Functions:

In partnership with the store manager, regularly assess store conditions through detailed store walks, ensuring high standards of cleanliness, presentation, and organization are maintained.

Oversee staffing, scheduling, and inventory management for the deli, bakery, produce, dairy/frozen and meat departments; plan, organize, and supervise the inventory process for all.

Stay informed of all current seasonal and special promotions.

Oversee and expect from team members the accurate pricing, weighing, packaging, and displaying of deli, bakery, and meat merchandise through regular audits to include seasonal offerings.

Work in partnership with grocery department manager to maintain product levels and conditions required by vendors.

Develop a thorough knowledge of deli, bakery, produce, dairy/frozen and meat products to answer customer questions and provide product recommendations; offer samples to introduce new items.

Provide clear directions to department leads and team members maintaining high quality standards and holding a strong line of accountability.

Lead the department in offering fresh, healthy products for sale (i.e., fresh salads, fruits, vegetables, healthy proteins, etc.)

Expect and hold team accountable for compliance with federal, state, and local regulations and company policies. This is to include all safety guidelines required by Goodwill and food safe handling requirements.

Insist upon a customer-focused environment, ensuring that all customers receive outstanding service, and that the store is recognized for excellence in customer experience, using the tag line "Thank you for choosing the Market on Melrose" at every opportunity.

Resolve customer complaints and issues promptly, maintaining a professional and friendly store atmosphere.

Effectively train and develop team members, acting as a resource for their roles and ensuring ongoing professional growth. This includes administering effective performance reviews annually, providing constructive feedback, and setting goals for improvement.

Support team members' ongoing professional development, ensuring that all team members meet required certifications and complete necessary training within established timelines.

Identify potential commercial customers for large orders and solicit for sales. This is to include all departments of the market.

Develop in-store events promoting healthy cooking, food options, and alternatives to improve the health and welfare of shoppers.

Conduct interviews, make hiring decisions, and assist with onboarding:
Evaluate candidates, select the best fit for the team, support a seamless transition for new hires, and engage in recruitment opportunities to attract and retain talent.

Document and implement coaching/corrective actions:
Identify performance issues, develop and execute improvement plans, ensure compliance with policies and procedures, and foster ongoing professional development to enhance overall team effectiveness.

Attend training sessions, meetings, and company-related events as required.

Perform other duties as assigned.

Adhere to all Goodwill policies and procedures.

Minimum Qualifications:

• Proficiency in digital literacy, including basic computer skills and experience with Microsoft Office, PowerPoint, Outlook, and company-specific software tools.
• Strong written communication skills with the ability to effectively read, write, and create reports and professional business correspondence.
• Effective verbal communication skills, including the ability to present information clearly and respond to questions from supervisors, team members, and customers.
• Basic mathematical proficiency, including the ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
• Interpersonal skills to develop and maintain effective working relationships with supervisors, team members, and diverse internal and external customers.
• Positive and friendly attitude, contributing to a collaborative work environment and enhancing team morale.
• Solid understanding of grocery store operations
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve…