HM Sales Advisor Valley View Mall

About the Role

As a Sales Advisor, you will provide excellent customer service, welcome guests and guide them through the store, actively sell products, and support them with fashion and product knowledge. You will also handle garment refill & care, maintain a clean sales floor and back‑of‑house, and collaborate with the rest of the store team to deliver an exceptional customer experience.

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

• Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
• Use your product & fashion knowledge to share relevant information to customers

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn, develop & support each other
• Participate in relevant available onboarding, introduction processes & training and courses relevant for your role & future development

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms)
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any in‑store OMNI Services & in‑store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Follow all H&S guidelines and legal requirements applicable to role and responsibilities

• Passionate about fashion and everything we create in‑store
• Motivated by giving customers a great experience
• Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience working in a dynamic and collaborative environment that can be applied to your role
• Experience working with customer service in fashion, retail or other service‑related industries

• Supportive and inclusive culture valuing diverse backgrounds
• Values‑driven organization guided by 7 unique values
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities among colleagues
• Inclusive company encouraging authenticity at work
• Access to a large global talent community for career growth and aspirations
• Comprehensive benefits including health insurance, wellness and family support programs, company‑match retirement plan, paid leave programs, paid time off, and a community day to serve local community
• Employee discount at H&M, Other Stories, and COS

Job Status:
Hourly, Non‑Exempt

EEOC Code: SLS

Compensation:
Sales Associates Pay Rate $15.50 per hour

We are committed to providing reasonable accommodations for applicants with disabilities. Please contact us at  if you require assistance or accommodation during the application or interview process.