Team Lead​/Keyholder; Retail – Roanoke, Va

Vacation Pay (based on eligibility guidelines)

The Team Lead/ Keyholder provides support for the store manager and is responsible for store operations, sales volume, and profitability. In addition, the team lead provides leadership and supervision of store personnel. The Team Lead also manages the compliance and employment records and other clerical support as needed (Insurance, payroll, scheduling).

Model and Drive Superior Service

Monitor the schedule and each department to ensure proper coverage to support business needs

Knowledge of emergency and loss prevention procedures (Alarm system, call list, etc.)

Communicate effectively with employees, customers, management, and officials

Function as the Leader on Duty

Compile weekly payroll and email to Corporate Office

Perform opening and closing procedures

Assist customer service department, sales floor and stockroom as needed

Gain and maintain knowledge of products within the store, respond to questions and make recommendations about other products

Stay current with present, future, seasonal, and special ads

Maintain a clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures

Comply with all Company policies and procedures

Assist team members in other areas as directed by supervisors or management

Prior experience in bookkeeping, supervising, personnel procedures recommended, but not required

Passion for superior service and helping others

Cheerful and positive attitude

Consistent and reliable

Work a flexible schedule

Ability to bend, stoop and stand for long periods of time

Ability to lift up to 25 lbs.

Organization and time management skills required

We are closed for business on Sundays to provide our team members with a better work life balance.

We offer competitive wages, flexibility, and fair expectations for our employees.

We have a promotion from within philosophy that fosters an environment of learning and growth where each employee can reach their highest potential.