Retail Loss Prevention Customer Service Associate

Job Description

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities focused on acting as a visual deterrent to prevent potential loss or dishonesty, wearing a body-worn camera, supporting a positive customer shopping experience, and maintaining strong store partnerships with loss prevention teams. Exercises sound judgment in decision-making to ensure safety and protect the Company brand. Adheres to Company policies and upholds Company culture and values.

• Maintain a proper and professional stance in the designated area at the front of the store.
• Act as a visual deterrent to prevent potential loss or dishonesty.
• Review and understand the Store Emergency Response Guide.
• Wear a complete Company-approved uniform, including a body-worn camera.
• Greet customers appropriately, demonstrate courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
• Observe and report any suspicious behavior or critical incidents to LP or store management.
• Perform a closing safety sweep of the store with a member of management.
• Adhere to all Company policy and procedure.
• Document required incidents in AIIM Case Management.
• Perform other duties as assigned.

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Prioritizes and organizes workload, managing time effectively.
• Able to stand for long periods of time.
• 0–2 years of retail or security experience.

• Associate discount
• EAP
• Smoking cessation program
• Bereavement support
• 401(k) associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match (for qualifying service or hours)
• Medical, dental, and vision coverage
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short- and long-term disability insurance
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance
• All benefits are provided in accordance with applicable plan terms and may change over time.

Applicants with arrest or conviction records will be considered for employment.

Address: 4208 Electric Rd, Roanoke, VA

Store: USA TJ Maxx Store 0261

Starting pay range: $13.50 to $18.60 per hour.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity or expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.