Carilion Roanoke Memorial Hospital GIFT SHOP Representative

Job Title:
Carilion Roanoke Memorial Hospital GIFT SHOP REPRESENTATIVE

Employment Status:
Full time

Shift: Day/Evening (United States of America)
Facility: 1906 Belleview Ave SE - Roanoke CP01 Carilion Medical Center.
Requisition Number: R161060

The Gift Shop Representative assists with displaying and selling merchandise, operating the cash register, providing general retail support and customer service, handling low‑scale product buying, daily stocking, maintaining regular business hours, and back‑office procedures such as POS entry, purchase orders, and merchandise receiving. The role also practices the Serve‑U philosophy.

• Practice good salesmanship to upsell products while modeling SERVE‑U behavior.
• Assist with daily operations, including staffing the shop in the absence of volunteers.
• Assist in training new staff and volunteers; instruct volunteers on sales and customer service skills; maintain a communication notebook.
• Coordinate with the Gift Shop Lead for data entry on the Point of Sale system, including item entry and merchandise receiving.
• Coordinate with staff to develop and oversee timely store displays, product marketing, and merchandise delivery to the sales floor; assist with aisle maintenance, dusting, transporting, lifting, unloading, and inventory.
• Verify the cash drawer at the start and end of the shift; reconcile the drawer, process credit card transactions, and record them accurately.
• Perform payroll deduction transactions.
• Provide quick, accurate, and complete transactions; count and balance daily sales receipts; accept payments and give correct change.

• High school diploma or GED.
• Minimum two (2) years of retail and customer service experience.
• High level of customer service and a positive sales approach, with flexibility and dependability, especially during seasonal sales periods.
• Strong organizational skills and ability to multitask; creative skills needed for shop displays.
• Ability to work in a fast‑paced, stressful retail environment.
• Effective interpersonal, communication, teamwork, and data entry skills.

Carilion understands the importance of prioritizing your well‑being. We offer a well‑rounded benefits package and many perks and resources to help you live a happy, healthy life at work and when you’re away. Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer-Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

Carilion Clinic is an Equal Opportunity

Employer:

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug‑Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800‑599‑2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E‑Verify: https://(Use the "Apply for this Job" box below).-policies