Customer Service Lead

Job Details

Level: Experienced |

Location:

Earth Fare Roanoke - Roanoke, VA 24014 | Position Type:
Full Time | Salary Range: $15.00 - $17.50 per hour | Job Shift: Any | Job Category:
Grocery

At Earth Fare our Team Members ensure that our customers’ visit to our store is fulfilling, having had all their questions answered and their shopping needs met. We hope that each customer leaves with a sense of having experienced community, knowing that we are excited to see them again soon.

Earth Fare’s Mission is helping people live healthy lives. Our Team Members guide our customers to select not only healthy food they can trust, but products for wellbeing and the household that are held to the same high standards as all of the food on our shelves.

• Customer Service:
  Greet customers warmly, address their needs, and answer questions about products and store policies.
• Transaction Processing:
  Efficiently operate the POS system to process purchases, returns, and exchanges accurately. Handle various forms of payment including cash, credit/debit cards, and digital payments.
• Promotions and Discounts:
  Apply promotional codes and discounts accurately, and inform customers about ongoing sales and special offers.
• Bagging and Packing:
  Ensure items are bagged properly to prevent damage, using environmentally friendly practices in line with Earth Fare’s commitment to sustainability.
• Cash Handling:
  Maintain accurate cash drawers, manage cash flow, and ensure all transactions are balanced at the end of each shift.
• Product Knowledge:
  Stay informed about the natural and organic products sold in the store to assist customers effectively.
• Bookkeeping:
  Responsible for reconciliation and recording of cash register drawers and daily balancing of the Cash Office. Communicate cash or paperwork discrepancies, security issues, or customer service opportunities to the Front End Team Leader. Prepare daily bank deposits and change orders and prepare all cash office paperwork.
• Training:
  Coach and train cashiers on the standard operating procedures for the department.

• Previous cash handling and customer service experience required.
• Previous bookkeeping experience preferred.
• Earth Fare experience preferred.

• Lifting:
  Up to 10 pounds occasionally (e.g., small grocery items, cash register supplies).
• Reaching:
  Frequent reaching at waist level; occasional reaching above shoulder level (e.g., grabbing items from behind the counter).
• Standing:
  Prolonged periods (e.g., standing at the cash register for a shift).
• Pulling/Pushing:
  Minimal; occasional pushing of small carts or bins with light items.

• Health, Vision, and Dental Insurance for full-time employees.
• 401k and Retirement Planning.
• Paid Time Off.
• 20% Store Discount and discounted hot bar and salad bar.
• Flexible Scheduling.

Our Team Members and Leadership work together to co-create a working environment where each person’s unique traits and talents are valued. We believe that every person’s role is important and that clear communication and respect for one another are paramount to shaping our experience at work each day.

Empowering and developing our Team Members is integral to our company values. We ensure that each person has the support, tools, and knowledge to master their current roles. We encourage our Team Members to express interest in learning new skills and pursuing opportunities for advancement.

We encourage our Team Members to cultivate community relationships that will positively impact our neighbors, partners, and the environment. We do this through a conscious effort to partner with outside organizations and host supportive community events.

See above requirements including prior experience and skill sets.