Inside Sales Representative II Sales - Inside Sales Job Roanoke area,Virginia USA,Sales

Ignite your career at Builders First Source, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Purpose

Utilizes knowledge of sales techniques, company products/services and general industry knowledge to provide sales and customer service support to both retail and contractor customers. Troubleshoots order processing issues to ensure customer satisfaction. Uses customer calls as opportunities to provide information about features and benefits of company products and services and engages in researching, identifying and soliciting new customers and expanding business with current customers.

Essential Duties and Responsibilities

Provides customer support to walk‑in retail or contractor customers and responds to telephone and e‑mail inquiries. Assists customers with product selection, pricing, availability, refunds/exchanges. Determines customer requirements and recommends specific products and services.

Generates sales quotations requiring a working knowledge of company products, procedures and practices.

Actively engages in selling company products and services. Provides material take‑offs, estimates and pricing for large packages (e.g., decks, garages, millwork, kitchen, bath, doors, etc.). Enters orders into the computer system.

Schedules the production and delivery of orders with store operations.

Tries to troubleshoot order processing issues to ensure customer satisfaction and optimise sales opportunities. Identifies trends in customer satisfaction or dissatisfaction.

Might participate in coordinating and conducting customer workshops.

Provides assistance to less experienced Inside Sales Representatives.

May assist with store housekeeping, signage, stocking, inventory control and other related activities.

Plans and paces own work efficiency to meet daily, weekly, project or team‑related productivity goals.

Stays current on customer preferences, changes in local codes and product developments by attending in‑house training sessions, vendor training or reading trade journals.

Understands and observes all safety procedures and practices to prevent injury. Attends periodic safety meetings as required. May recommend changes to improve safety procedures.

Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Requirements

High school diploma or GED and 1 year of sales experience or an equivalent combination of education and experience.

Competencies

Knowledge of company products, competitor products and company standards.
Knowledge of company product pricing, discount and estimating formulas and guidelines.
Strong verbal and written communication skills.
Strong detail orientated skills.
Strong customer service skills.
Knowledge of basic sales techniques, concepts and the ability to influence and persuade.
Proficiency in Office Suite.
Knowledge of and ability to use motorised and non‑motorised material handling equipment.

Work Environment / Physical Activity

Typical office environment and outside locations with temperature and weather variations.
Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people‑first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what’s possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.

At Builders First Source, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives.

Builders First Source is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders First Source, please call 214‑765‑3990 or email Please do not send resumes to this email address – it is intended only to be used to request an accommodation in submitting an application for a job opening.

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