Relationship Development Manager - Cave

SUMMARY

The Relationship Development Manager is responsible for leading business development efforts and mentoring branch managers and associates across a defined market. This position serves as the market champion in building relationships, driving community engagement, and supporting branch teams in achieving deposit, loan, and customer growth through relationship-based strategies. The Relationship Development Manager partners closely with Retail Leadership to align market goals, develop sales strategies, and strengthen Carter Bank's presence across communities we serve.

• Lead business development efforts across the assigned market to expand customer relationships, strengthen community partnerships, and drive sustainable growth
• Build partnerships with commercial, mortgage, and other market partners to ensure effective communication and collaboration
• Partner with Retail Leadership to design and implement market-level sales strategies that align with Carter Bank's relationship-based approach and strategic objectives
• Collaborate with branch managers to improve effectiveness in relationship conversations, focusing on needs discovery, retention, and referral generation
• Collaborate with branch managers to assess business potential, analyze trends, and recommend strategies to improve performance
• Conduct joint calls and actively engage in local market events and activities to grow the business
• Provide field-based mentoring and real-time feedback to help associates strengthen their ability to deepen relationships and identify customer needs
• Facilitate peer-learning opportunities by sharing success stories and best practices across the retail network
• Partner with area managers and retail leadership to assess assigned branches performance, identify growth opportunities, and implement targeted strategies for improvement
• Stay closely connected to market trends, competitive activities, and local economic changes to inform market planning and opportunity development
• Provide data-driven insights and recommendations to help branches identify growth opportunities
• Analyze business development results, referral activity, and branch performance data to evaluate effectiveness and refine market strategies
• Support onboarding and development of new branch managers to ensure strong understanding of Carter Bank's relationship development expectations
• Champion a culture of collaboration, accountability, and relationship excellence within the market

• High school diploma or equivalent required;
  Bachelor's degree in business, finance, accounting, equivalent field, or equivalent work experience preferred
• Experience in retail banking and/or branch management
• Experience in mentoring teams and leading through influence

• Expert sales aptitude
• Advanced relationship building skills
• Advanced motivation skills
• Advanced collaboration skills
• Advanced verbal and written communication skills
• Advanced understanding of deposit and lending products
• Advanced business acumen
• Intermediate computer skills
• Intermediate analytic skills
• Intermediate strategic planning skills

• Standing, walking, bending and stooping required
• Must be able to sit at a desk for long periods of time and use a computer
• Must be able to occasionally move or lift up to 10 pounds
• May be asked to work supplemental hours periodically
• Limited travel required occasionally during and after business hours