Parts, Accessories Shipping Associate

For over two decades,Moto Sporthas led the powersports industry with unmatched selection, quality, and expertise. Since our founding in 1999,we’vebeen driven by one mission — to make your next ride your best ride. As a premier powersports retail e-commerce company,we’rededicated to providing riders of all types with high-quality parts, gear, and accessories from the most trusted brands. When you reach out to us,you’renot just talking to a salesperson —you’reconnecting with someone who rides, wrenches, and lives the lifestyle.

As a Parts, Accessories & Shipping Associate at  Roanoke, you'll play a dual role at the heart of our dealership operations — delivering exceptional front-counter service to powersports enthusiasts while keeping our parts, shipping, and receiving functions running smoothly. You'll greet and assist walk-in customers, handle parts requests from the service department, manage special orders, and ensure incoming shipments are accurately received and stocked.

The ideal candidate brings a genuine passion for powersports, a customer-first attitude, basic mechanical knowledge of at least one riding segment, and the ability to juggle multiple priorities in a fast-paced dealership environment. This role requires comfort working on your feet, proficiency with Microsoft Office and Google Suite, and the physical ability to lift up to 50 lbs. — all while maintaining the high service standards  is known for.

This position will report into the Parts Manager.

• Greet and assist over-the-counter customers in a friendly, professional manner; prioritize walk-in customers, with telephone customers as secondary priority
• Achieve monthly and annual sales goals established by management
• Suggest related items and upsell to ensure customers have everything they need
• Handle parts and accessories requests from the service department
• Notify customers of special order arrivals by phone; follow up by postcard if not picked up within 5 business days; elevate to Parts Manager if still unclaimed

• Receive, inspect, and check in parts and accessories shipments
• Match and staple purchase orders and bills of lading and forward to the Parts Manager
• Stock received items accurately and in a timely manner
• Prioritize and place parts orders to meet service and customer timelines
• Box and ship special orders to customers

• Abide by all dealership policies, including general housekeeping standards
• Follow company dress code and maintain a professional appearance at all times
• Maintain positive, collaborative working relationships with all team members
• Perform additional duties as assigned to support the overall success of the department and dealership

• Customer-first mindset with a passion for the powersports industry
• High School Diploma or equivalent required
• Minimum six months of service experience in any industry; customer service background preferred
• Basic mechanical knowledge of at least one powersports segment (Dirt, Street, ATV, Utility ATV, UTV, Cruiser)
• Basic knowledge of powersports soft goods and gear
• Proficient in Microsoft Office (Word, Excel, Outlook) and Google Suite (Drive, Sheets, Docs)
• Strong verbal and written communication skills
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment
• Proactive mindset with creative problem-solving skills

• Tuesday-Friday 8:45am-6pm and Saturday 8:45am-4pm

• Ability to lift up to 50 lbs.
• May be required to push and/or balance a 600 lb+ recreational vehicle
• Ability to use a keyboard and computer for extended periods
• Ability to spend the majority of the workday on your feet
• Work environment noise level is…