Installer I

Overview

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Oversees the work of Install Helpers to ensure work is performed correctly. Communicates with customers to answer questions, resolve problems, and ensure complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

Service Experts Heating & Air Conditioning is headquartered in Richardson, TX and provides HVAC and plumbing maintenance and repair to homes and businesses.

• Work under minimal supervision to install HVAC equipment and accessories in the customer’s home.
• Install heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacturer specifications.
• Perform limited diagnostics as needed.
• Design, fabricate, and install various ducts and duct fittings as required.
• Perform start-ups on air conditioning and heating systems and other components.
• Deliver excellent customer service and sustain high levels of customer satisfaction.
• Promote products and services to the customer.
• Call Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visits.
• Be responsible for delivery and removal of equipment needed to complete the installation work.
• Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
• Complete all paperwork in a neat, accurate, thorough, and timely manner.
• Collect payment from customers.
• Represent the company professionally, honestly, and ethically in all business matters and concerns.
• Maintain installation vehicles clean and neat, inside and outside, to uphold the company’s professional image.
• Follow standard procedures; ensure vehicles are properly stocked; return defective warranty parts to branch and order/replenish vehicle stock as needed.
• Perform similar or other duties as needed or assigned.

• Report any unsafe acts, conditions, and hazards to the direct supervisor/manager immediately.
• Report any contravention of legislation or company policy, procedure, or program to the direct supervisor/manager immediately.
• Correct substandard acts or conditions within area of control.
• Use and maintain appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s).
• Never remove or render ineffective any safety guards, devices, or clothing prescribed to be in place or worn.
• Comply with the general rules as prescribed by company program(s) or procedure(s).
• Operate devices or equipment as prescribed by company program(s) or procedure(s).
• Participate in any safety initiatives, teams, or committees.
• Report all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
• Provide input on developing safety initiatives and plans to eliminate exposure that could cause accidents.
• Do not perform acts that may endanger the safety or well‑being of others.
• Do not engage in any pranks, contests, or rough boisterous behavior.
• Work in compliance with applicable legislative requirements.

• High school diploma or GED with additional HVAC training and 1+ years’ experience in HVAC with technical training certification required.
• Must possess all valid licensing or certification required by federal, state, provincial, or local governmental laws or regulations for the geographical work area; EPA and safety certifications required.
• Knowledge of the fundamentals of the operational functionality of heating, air conditioning, ventilation, and refrigeration equipment as well as related accessories.
• Proficient at…