Agency Directed Services Case Manager

Benefits

• Dental insurance
• Health insurance
• Vision insurance

Great news! The Agency Directed Services department at DePaul Community Resources is growing! DePaul is seeking a full-time ADS Case Manager that will serve the Roanoke or Christiansburg regions, 37.5 hours per week.

The primary function of the Case Manager will be to complete and review required case record documentation, work with referral sources and market services, and provide support to families in the Agency Directed Services program. The Case Manager will provide support related to specific case record documentation of the nurses in identified office locations. The position does not participate in field-related work.

The Director delegates tasks assigned to this position based on the needs and size of caseloads of nurses. This position is primarily based out of the Roanoke office, with the ability to work remotely as a hybrid arrangement agreed upon with the program director.

The Case Manager reports directly to the Director of Agency Directed Services.

This list is not exhaustive or all-inclusive of job responsibilities. The time allotted for any function or duty is subject to change with or without notice. Nothing in this job description restricts management's right to assign other responsibilities to this job or reassign them elsewhere at any time.

• Create and maintain caregiver profiles, uploading new client packets in Care Smartz 360.
• Prepare paperwork for intake visits and other visits as needed.
• Scan and upload approvals, denials, and appeal information into Care Smartz 360, working closely with finance on obtaining appropriate service authorizations.
• Speak with referral sources and potential new referrals about the services.
• Speak with social services workers about Medicaid eligibility of clients on ADS caseload.
• Participate in meetings related to program growth and expansion and identification of needed resources.
• Attend marketing events representing ADS.
• Work with Care Smartz 360 to identify and implement needed improvements for the program.
• Provided support to staff and families by assisting personal care attendants with the completion of paperwork and scheduling visits.
• Make calls to follow up with clients and families as needed and document these interactions in Care Smartz 360.
• Participate in interviews with potential personal care attendants as requested.
• Check references for potential personal care attendants and create other hiring documents as requested.
• Conduct drug screens on personal care attendants as needed.
• Attend program and team meetings as required and requested.
• Meet regularly with the program director to discuss referrals, service provision, program needs, and potential concerns regarding service delivery.
• Complete other duties within the scope of the program as assigned.

Knowledge, skills, abilities, and other characteristics or KSAOs are attributes needed to perform a job that is demonstrated through qualifying training, education, and experience. This list is not an exhaustive & all-inclusive list of all KSAOs for this job.

Knowledge of:

• Records administration techniques and procedures
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
• Microsoft Office Word, Excel, PowerPoint, Outlook, SharePoint, and virtual meeting applications such as Zoom
• Knowledge of Medicaid waivers and agency directed services
• DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies such as VDH, DMAS, DBHDS, HCBS, and DSS
• Relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property

Skill/Ability to:

• Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work
• Use of standard office equipment such as telephone, calculator, printer, scanner, cellular phone, tablet, laptop, postage machine, shredder
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Collect and analyze data
  
  Time management, managing multiple priorities, and completing assignments on time, accurately, and with attention to detail
• Work collaboratively within a team environment and build strategic relations with coworkers and management
• Communicate effectively in both oral and written form
• Understand and follow verbal and written instructions and directives from supervisors, guidelines, and operating…