Care Team Advisor

Role Overview

The Care Team Advisor serves to provide primary services to guests in a collaborative way. The job involves arranging, coordinating, monitoring, evaluating, and advocating for multiple services to meet the shared goals of the organization and the individual. The goal is to obtain the best and most appropriate services for the individual in the shortest time. The advisor works to develop relationships with internal and external organizations and keeps the team up to date on area resources.

The advisor provides intensive assistance to all the populations served by the Rescue Mission, helping them become independent by referring them to appropriate resources, including medical referrals to clinics, housing, employment, social services, disability, mental health, intakes, and aftercare.

Care Team Manager

Full-Time – Flexible schedule between 8:00 a.m. – 6:00 p.m.; weekends and holidays as scheduled.

$18.00 hourly (non‑exempt)

We are a non‑profit, faith‑based, equal‑opportunity employer.

• Possess a sincere love of Christ and maintain a Christian walk.
• Willing to adhere to The Rescue Mission of Roanoke’s Statement of Faith & Code of Ethics.
• Demonstrate a genuine interest in the safety and well‑being of our guests and team members.
• Understand volunteer engagement and ability to utilize and appreciate volunteers in daily tasks.
• Strong work ethic and commitment to work as scheduled to include holidays and weekends as assigned.
• Strong listening, as well as written & verbal communication skills to execute instructions, keep others informed and exhibit professionalism.
• Demonstrated attention to detail and strong organizational skills to assist with multiple daily assignments and special projects.
• Ambitious to exceed expectations.

• Professional, friendly, and pleasant customer‑focused skillset.
• Ability to demonstrate patience and empathy even during high‑stress periods.
• Proficiency with computers includes Google products, Microsoft Office, Clarity, and other programs related to the job.
• Working knowledge of programs available through Social Services and other providers/agencies.
• Ability to monitor and assess progress of goals and action plans, intervene when necessary and document necessary details.

All team members may be asked to complete other duties as assigned by the leadership/management with an expectation to complete these assignments as requested.

• Prolonged periods of sitting and/or standing; moving throughout the building.
• Prolonged computer use; computer screen exposure.
• Consistently communicating with others to exchange information.
• Lift up to 20 pounds; not repetitive.
• Temperature variations depending on activity/events; indoor/outdoor exposure.
• Noise levels may vary depending on activity/event and/or location.
• Occasional stooping, twisting, turning, pushing, pulling.
• Frequent moving around to accomplish a task.

The Rescue Mission of Roanoke is a drug‑free and tobacco‑free workplace.