Operations Team Lead: CDL Delivery & Customer Experience

Operations Team Lead

As an Operations Team Lead, you’ll be a Primo Brands Ambassador in the marketplace, leaving a positive impression at every customer interaction to foster customer advocacy and create long‑term sustainable growth. This role delivers our products to commercial and residential customers via a CDL‑required vehicle. You will cover open routes each day to support the branch or zone and provide supervision of branch associates.

Reporting Location
:
Roanoke, VA

Compensation
: $73,000 annually

Schedule
:
Monday – Friday (Saturdays dependent on business needs)

Start Time
:
Between 6 am – 7 am until workload completed

Travel
:
This role requires travel to other branches in the region for support as needed.

• Managing and overseeing all branch operations and ensuring efficient day‑to‑day operation.
• Improve productivity and streamline branch activities to maximize results and achieve peak performance.
• Execute facility management and safety activities.
• Make every associate/customer interaction a premium experience.
• Support the team with decisions, problem‑solve and manage conflict; provide coaching/feedback, train new hires, and coach upselling techniques.
• Operate vehicles safely and responsibly; complete DOT documentation daily; follow safe work practices and take ownership of personal safety.
• Deliver correct products on time, maintain delivery information, fulfill customer orders, and respond promptly to special service needs.

• CDL Class B with airbrake endorsement.
• High school diploma, GED, or equivalent work experience.
• Service‑oriented with strong face‑to‑face sales skills.
• Ability to work independently, efficiently, and in varying weather.
• Effective customer interaction in a variety of settings.
• Lift and carry an average of 250+ units per day, each weighing up to 45 lb.
• Climb in and out of a commercial vehicle on average 40–55 times per day.
• Work an average 45‑hour week or more, including variable start/end times.
• Alternate sitting, standing, pushing, pulling, and walking all day.
• Obtain DOT medical card, maintain a clean driving record with no major violations in the last 3 years.
• Must be 21 years of age or older (DOT requirement).
• Strong English language skills for customer communication.

• Health Benefits
  :
  Medical, prescription, dental, vision, flexible spending account (FSA), dependent‑care FSA, health savings account (HSA).
• Retirement/Investing
  : 401(k) with 5% match, Employee Stock Purchase Plan (ESPP).
• Insurance
  :
  Employee life insurance, short‑term and long‑term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment.
• Other Great Benefits
  :
  Employee discounts; savings on auto, home, and pet insurance; tuition reimbursement; paid vacation and sick time; 9 paid holidays and 3 paid floating holidays; paid leave for baby, adopt a child, or foster parent; legal services; identity theft protection; employee assistance program (EAP); adoption reimbursement benefit; FEDlogic; commuter benefits.
• 401(k) savings plan and employer contributions.
• Health Savings Accounts and Employee Stock Purchase Program.

Primo Life Advantage
:
Comprehensive benefits package that empowers associates to maximize their money, live a healthy life, and grow personally and professionally.