Welcome Center Ambassador

About this position

This role staffs the Welcome Center, providing unmatched customer service to customers, team members, providers, and visitors.

The Welcome Center Ambassador helps enforce a safe work environment, conducts symptom screening, provides face masks, and ensures visitor policies are adhered to. The role involves triaging and referring customers appropriately, answering questions and problem‑solving as needed.

Education

• High school graduate or equivalent required.
• Bachelor’s degree preferred.

Experience

• 2–3 years experience in a complex, time‑sensitive customer‑facing, customer service role.
• Experience using critical thinking and problem solving to resolve customer concerns and questions.
• Experience working collaboratively in a diverse environment.
• Experience in a compassionate, empathetic healthcare setting preferred.

Knowledge,

Skills and Abilities

• Proficiency in computer technology, used throughout the Customer Experience department, including electronic medical record software.
• Computer experience, including Microsoft Office applications and database management.
• Strong organizational and verbal and written communication skills.
• Strong attention to detail.
• Exemplary customer service skills.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Work Group
: 113 Service Workers

Hours per two‑week pay period
: 28

Shift
:
Evenings Other

Weekend Requirement
:
Every Other Weekend

Remote or On‑site
:
On‑site

FLSA Status
:
Non‑Exempt

Benefit Eligibility
:
No

Salary Range
: 20 $ 22.98

Shift Differential
:
Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship
:
Applicants must be currently authorized to work in the United States on a full‑time basis. Work visa sponsorship is not available for this position.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.