Desktop Service Specialist IT

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full‑time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/6 Fitness Center Access for all benefit eligible team members

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients.

We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

We’re driven to deliver healthcare differently. You too? Then your IT career could be waiting at North Memorial Health. North is a place where you can do purposeful work, in an environment that’s big enough to allow for professional and personal growth, but small enough to see your dedicated work making positive change. Every team member makes their mark and that’s the way we like it.
As a Desktop Service Specialist, you will work as a part of the End User Technology (EUT) team involved with providing advanced technical support and issue resolution to internal and external customers of all types and skill levels. You are an important onsite IT ambassador who directly connects IT services to valued customers. You will implement new and collaborative solutions while working closely with cross‑functional teams across IT and the organization to maintain and manage desktop environments at North Memorial locations - all while providing an exceptional user experience.

This role is ideal for a tech‑savvy problem solver who thrives in a fast‑paced environment and is passionate about delivering high‑quality IT solutions. If you’re ready to make an impact (and secretly enjoy being the office hero), we’d love to have you on board!

• Associate's degree, two‑year technical certificate or 2+ years equivalent direct Technology Support experience, required

• Bachelor's degree (or Higher) or related work experience, preferred

• 2 years' experience in Information Technology, required

• 2 years' experience within the Health Care related field, preferred
Knowledge,

Skills and Abilities

• Mid‑level experience with PC operating systems and applications, including Windows, Microsoft O365 tools, remote support applications, Active Directory, and Apple iOS

• Demonstrated ability to solve complex workstation issues

• Strong customer service experience in a technical setting

• Ability to work in a team environment, strong interpersonal skills

• Demonstrated ability to prioritize, analyze and solve problems/activities with minimal work direction

• Experience with Microsoft operating systems, Office suite and ITIL Service Management structure

• Experience with logins, printing, and remote access

• Familiarity with SCCM, Intune, Entra/Active Directory, and Networking configuration and administration

• Valid Class D driver's license in state of residency with an acceptable driving record
NMHC Standard

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group:
Non Contract

Hourspertwowee…