General Manager - Commercial Laundry

Surfside Commercial Laundry, a leader in the commercial laundry industry, is seeking an experienced General Manager for a facility in Panama City Beach. This is a hands-on position that requires a dedicated individual who understands the seasonality of the commercial laundry business and the challenges that comes with the industry. We offer a competitive salary with great benefits. Come join a dynamic team that excels in customer satisfaction and quality work.

Responsible for direct site management of commercial laundry operations with the support of functional managers, supervisors and leads. Ensure increasing levels of employee and customer satisfaction while improving profits and gaining the maximum efficiencies of workforce, materials, and machines.

Essential

Job Duties:

• Manage and report daily facility operations with all departments of processing cost monitored and evaluated to ensure maximum customer satisfaction, employee satisfaction and company profitability.

• Work closely with the customer service department to attain industry-leading service levels.

• Manage delivery routes and drivers to ensure efficiency is met daily and train staff to deliver top-level customer interactions.

• Manage production requirements to increase per-hour measures and reduce labor expenses.

• Responsible for implementing, updating, and training employees on customer item recognition, best practices, company policies, production standard requirements, and quality expectations.

• Determine operations headcount needs to ensure optimum customer satisfaction and utilization of facility equipment.

• Work closely with managers, supervisors, and employees to ensure consistent and timely training on proper methods of operation to achieve quality and productivity. Ensure consistent and timely training on safety policies and procedures, safety standards and safety equipment, and OSHA standards are met. Conduct safety training consistently.

• Work closely with the Maintenance Department to maintain proactive scheduled maintenance initiatives and reduce repair costs with the company's best interest in mind during the decision-making.

• Prioritize work in areas of responsibility to maintain an efficient and constant workflow to ensure the delivery schedule is met.

• Responsible for ensuring orders are processed and leave the plant, allowing enough time for transport to meet promised customer delivery schedules.

• Responsible for communicating any changes to delivery orders or schedules to customers and drivers.

• Responsible for notifying customers, service team, and management team of any issues resulting in late deliveries or incomplete orders. Manage policy development in the areas of optimum plant performance techniques, quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations, and visual controls.

• Identify, communicate, and drive implementation of capital investments and improvement projects.

• Provide leadership for employee relations through effective communications, coaching, training, and development.

• Provide leadership for problem resolution to facilitate fast improvements and improved working relationships.

• Perform other related duties as assigned. Required Knowledge, Skills, and Abilities:

• High level of analytical skills to access and evaluate the operations of subordinate areas of responsibility and participate in establishing financial goals for the company and internal departments.

• Strong technical skills in materials and inventory management, production scheduling and preventive maintenance.

• Ability to identify items by customer.

• Knowledge of customer preference for processing, loading, finishing, and presentation of items.

• Working knowledge of chemicals, steam, electricity, pneumatics, and mechanics.

• Working knowledge of OSHA and general safety guidelines to follow instructions and train others effectively.

• Strong customer service skills.

• Strong communication skills, both verbal and written, with interpersonal and listening skills and the ability to speak effectively before groups of customers and employees.

• Ability to deal with problems involving…