Sr QA Specialist

Sr QA Specialist How will you fit in the big picture?

The Digital Systems Specialist (DSS) plays a critical role in supporting the Robinson, IL manufacturing facility—a high‑speed, team‑oriented site producing some of Hershey’s most loved products. As the on‑site IS partner, you will help enable reliable plant operations by serving as the first point of contact for system‑related needs while collaborating closely with plant teams and Corporate IS.

• Provide on‑site monitoring and support for plant IT infrastructure, including desktops, laptops, and network systems.
• Support OT systems such as virtual environments, thin clients, system imaging, backups, and plant‑floor hardware.
• Partner with Corporate IT to implement hardware, software, and network initiatives.
• Deliver responsive end‑user support for plant applications, access requests, and troubleshooting needs.
• Assist in training users and coordinating with the IT Help Desk to resolve technical issues efficiently.
• Support disaster recovery processes and ensure backup programs align with company standards.
• Maintain oversight of plant computer rooms, data closets, and overall system reliability.

Education: Associate’s degree (or equivalent) in Information Technology, Computer Science, or related field.

Experience: 1+ years of relevant IT/OT support experience (manufacturing or industrial environment preferred).

Additional Qualifications:

• Working knowledge of PCs, printers, and peripheral devices.
• Understanding of Windows operating systems (desktop and server).
• Familiarity with networking concepts, security, and firewall configurations.
• Exposure to virtual environments (VMs, VLANs, thin clients).
• Strong troubleshooting and problem‑solving skills.
• Ability to prioritize work in a fast‑paced environment.
• Effective communication skills with the ability to collaborate across all levels.
• Ability to work independently with strong attention to detail.
• Flexibility to support plant operations, including occasional on‑call needs.

At Hershey, we offer competitive pay and a comprehensive total rewards package designed to support your wellbeing, financial security, and life outside of work.

• Health & Wellbeing:
  Medical, dental, and vision coverage, plus wellness programs that support your physical and mental health.
• Financial Security:
  Competitive pay, annual incentive opportunities, and a 401(k) with company match.
• Time Off & Flexibility:
  Paid time off, company holidays, and flexible ways of working where applicable.
• Growth & Development:
  Career development programs, learning opportunities, and internal mobility.

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other category protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer – Minority/Female/Disabled/Protected Veterans.

You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability. You can request an accommodation via phone or email.

To request an accommodation via phone, please call  and leave a voicemail with your contact information. You may also email a request for accommodation to  Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.