Desktop Support

Overview

The PC and general hardware support technician will provide comprehensive computer hardware and infrastructure support for a refinery environment. The role includes resolving service desk tickets and providing direct customer support and ongoing technology maintenance for the business environment.

• Resolve service desk tickets.
• Provide direct customer support and ongoing technology maintenance.
• Work as a self‑starter and communicate effectively with customers and peers.
• Support field IT systems, including desktop and laptop hardware, Microsoft Windows operating systems, software installation, network and stand‑alone printers, remote access, audio‑visual equipment, mobile devices, Cisco telephones, radios, and server hardware.
• Work independently, manage priorities and time.
• Demonstrate strong people skills, confidence in technical skills and a team‑player mentality.

• Intermediate level experience.
• Ability to work onsite in a refinery environment.
• Clean‑shaven requirement for safety gear compatibility.
• Strong communication and customer service skills.
• Technical proficiency in Desktop, Windows 10, Active Directory, help‑desk support, and troubleshooting.

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available.
• Life Insurance (voluntary life & AD&D).
• Short and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off / Leave (PTO, Vacation or Sick Leave).

Hourly rate: $40.00 – $45.00/hr.

Location:

Robinson, IL (fully onsite).

Position anticipated to close on Jul 17, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
For all positions located in the city and county of San Francisco, the company will consider qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
The company may use AI to support parts of the hiring process, including sourcing, screening, and evaluating candidates. Final decisions are made by the hiring team.