Financial Center Manager - Rochelle, GA

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Full Time Management Rochelle, GA, US 1 Attachments

Salary Range: $66,287.00 To $82,858.00 Annually

Five Star Credit Union

Department:
Retail Sales and Service

Classification:
Exempt/Grade 12

REPORTING RELATIONSHIPS

POSITION

REPORTS TO:

Market Director of Retail Financial Centers

All team members work toward a common purpose to Brighten the Financial Future of the Communities We Serve.

Each employee supports our members by promoting and offering relevant services and products to meet their diverse needs.

We deliver outstanding service by embracing our core values of Integrity, Collaboration, Accountability, Passion, and Self-Improvement.

POSITION PURPOSE

Responsible for directing and administering the operational sales and service efforts of the service center. Models the Five Star Core Values and Service Standards for teammates and members.

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ESSENTIAL FUNCTIONS AND BASIC DUTIES

1.Assumes responsibility the Service Center Operations and Security.

• Assumes responsibility for the effective and efficient performance of service center operations.
• Ensures established policies and procedures are followed.
• Ensures service center operations are conducted in accordance with legal and regulatory requirements.
• Seeks to create efficiencies in tasks and recommend changes needed to evolve processes to be more automated or efficient. Manages and oversees expenses. Pursues cost‑saving measures.
• Supervises work schedules of daily routine operations to ensure all responsibilities are efficiently met.
• Ensures all service center transactions are balanced at the close of each day.
• Oversees individual accountability for the handling of cash.
• Ensures service center security by following prudent safety and security measures.
• Opens and closes the building in accordance with set hours.
• Tests security equipment in conjunction with the service center audit process.
• Periodically verifies all cash and negotiable instruments as per the service center audit process.
• Ensures the Five Star Branch Model is being enforced with clean, organized workspace, and general cleanliness of service center
• Ensures adequate and approved supplies, forms, and equipment are available for personnel.
• Ensures all displayed signage is approved and relevant
• Receives call outs from staff and coordinates coverage needs with Market Director
• Reviews PTO (Paid Time Off) requests and submits on behalf of staff to Market Director for approval.
• Provides staff with weekly schedule and monitors employee time to not exceed 40 hours. Seeks approval from Market Director for overtime.
• Fills in and performs duties in service center positions as needed.

2.Assumes responsibility for establishing and maintaining Service Standards.

• Ensures members are promptly and professionally served in accordance with our Five Star Core Values and Service Standards.
• Ensures Five Star Branch & Brand standards are adhered to.
• Oversees delivery of a full range of services to members.
• Supervises and assists with member service functions.
• Ensures members' requests and questions are promptly resolved. Handles member complaints.

3.Assumes responsibility for providing products and services to meet the financial needs of the members.

• Provides daily growth leadership through coaching and reviewing performance reports with teammates. Holds teammates accountable for meeting growth goals.

b. Lead team meetings to ensure staff are aware and onboard with goals and objectives.

c. Inform the Market Director of potential obstacles in obtaining growth goals.

d. Takes an active role in growing and developing business accounts through partnership with Business Solutions Specialist

e. Grows the branch deposit market share in connection with FSCU’s overall growth goal.

4.Assumes responsibility for staff development.

a. Responsible for supervising the service center team in all aspects of their respective jobs. Ensures high quality work and efficiency in operations are maintained through appropriate coaching and direction. Identify training needs and work with Training Coordinator and Market Director to provide training to staff.

b. Upon direction from Market Director, conducts training as needed for teammates through workshops, meetings, or other methods. Coordinates training with mentor(s) and/or Training Coordinator.

c. Create an environment that builds a cohesive team and encourages self-development and career development.

d. Attends assigned training sessions and stays current on all operational procedures.

e. Informs the Market Director when there is a need for corrective and disciplinary actions due to lack of adherence to policy, procedures, or performance expectations. Meets with teammates to discuss issues and provide written documentation or disciplinary action. Recommends promotions for employees as…