Member Service Representative I-Call Center

Contact Center Representative I

(Customer Service / Call Center – Banking)

$18–$22 per hour

Full-Time | Communication Center | Credit Union

Chief Financial Credit Union is seeking a friendly and service-driven Contact Center Representative I to join our team.

This role is the first point of contact for our members, assisting with account questions, processing transactions, and helping members navigate Credit Union products and services through phone, chat, and online channels.

If you enjoy helping people, solving problems, and working in a fast-paced team environment, this is a great opportunity to start or grow your career in financial services.

• Answer incoming member inquiries via phone, chat, and online channels
• Provide accurate information on accounts, products, and services
• Process transactions such as loan payments and account requests
• Troubleshoot and resolve member issues with a focus on first-contact resolution
• Maintain account security, accuracy, and confidentiality
• Identify opportunities to recommend relevant products and services
• Escalate complex issues appropriately while maintaining a positive member experience
• Collaborate with internal departments to support member needs

• Strong customer service and communication skills
• Ability to multitask in a fast-paced call center environment
• Problem-solving mindset with attention to detail
• Comfortable using computers and navigating multiple systems
• Professional, reliable, and team-oriented attitude

• Customer service, call center, or contact center experience
• Banking, credit union, or financial services experience
• Experience handling high call volume or member inquiries

• Call centers or customer support roles
• Retail or hospitality environments
• Phone-based customer service
• Sales or customer-facing positions
• Many successful Contact Center team members come from customer service backgrounds and build long-term careers in financial services.

This position is an excellent entry point into our Communication Center.

Opportunities to advance through our Contact Center career path with increasing responsibility and pay.

• Senior Contact Center Representative
• Member Service Representative (Branch)
• Lending, Operations, or other specialized roles

We offer a competitive compensation and benefits package, including:

• $18–$22 per hour depending on experience
• Medical (BCBSM PPO & HMO options) with employer contribution
• Dental insurance with employer contribution
• Vision coverage
• 401(k) with employer match
• Generous Paid Time Off
• Paid Federal Holidays
• Professional development opportunities
• Supportive, team-oriented work environment

At Chief Financial Credit Union, our Contact Center team plays a vital role in delivering exceptional service and helping members manage their financial needs.

If you're looking for a role where you can help people, build valuable skills, and grow your career.

Customer Service Representative, Call Center Representative, Contact Center, Banking Customer Service, Member Support, Financial Services, Account Support, Phone Support