Parts Support Coordinator

life insurance, sick time, 401(k), retirement plan, remote work

Aug 08, 2026

Location:

Rochester Hills, MI 48309

Pay: $23-25/hr

Are you a customer-focused professional who thrives in a fast-paced environment and enjoys solving problems? Join a leading global automation and robotics organization supporting some of the world's most recognized manufacturers. This role serves as a key point of contact for customers purchasing aftermarket spare and replacement parts for industrial robotic systems.

This is an excellent opportunity to build a long-term career with a growing organization known for internal advancement opportunities, strong benefits, and employee development.

This is a high-volume customer service role requiring strong organizational and communication skills.

• Approximately 100 emails per day
• Approximately 10 to 15 phone calls per day
• Heavy use of email and chat communication
• Phone calls take priority, though email is the primary communication channel

The Parts Customer Service Representative is responsible for facilitating efficient communication between customers and the robotics customer service team regarding aftermarket parts purchases. This role supports customers by providing technical information, pricing, availability, delivery timelines, and order processing assistance.

The majority of work is conducted through email, chat, and phone communication, with regular onsite attendance required at the Rochester Hills, Michigan location.

• Monday through Friday
• 8:00 AM to 5:00 PM

• Monday through Friday
• 9:00 AM to 6:00 PM
• Up to 5 hours of overtime available and expected weekly

• 7:00 AM to 4:00 PM
• 8:00 AM to 5:00 PM
• Employees may also remain on the 9:00 AM to 6:00 PM schedule.
• Schedules are typically developed 3 to 4 months in advance, allowing employees to effectively plan personal commitments.

• Approximately 4 weeks per year on rotation
• Remote work during assigned on-call weeks
• Monday through Monday coverage
• Typical schedule:
  
  7:00 AM to 4:00 PM
• Average workload: 50 to 55 hours per week during on-call periods
• Includes paid on-call compensation

• Identify customer needs and product requirements
• Research and verify part numbers
• Confirm inventory availability and delivery schedules
• Prepare and provide customer quotations
• Enter and process customer orders
• Track orders through fulfillment
• Follow up regarding deliveries and invoices
• Process returns, warranty claims, and customer credits
• Provide order status updates

• Deliver professional, responsive customer service
• Handle inbound and outbound customer inquiries
• Respond promptly to callback requests
• Communicate critical information clearly and accurately
• Follow established call center procedures
• Maintain a positive and customer-focused approach

• Work closely with Finance, Purchasing, Inventory Planning, Logistics, Sales, Service, Technical Support, Training, Inventory Control, Traffic, and Warehousing teams
• Gather technical information to help customers identify the correct replacement parts
• Support teammates and provide backup coverage as needed

• Strong customer service experience
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience working with order processing and customer inquiries
• Ability to interpret technical parts manuals and documentation
• Strong attention to detail and problem-solving skills
• Proficiency with Microsoft Office and business systems

Experience supporting industrial, manufacturing, automotive, technical, or parts-related customers is a plus.

• Excellent career growth and internal advancement opportunities
• Many employees move into other departments and specialized roles
• Outstanding benefits package available upon hire
• Generous PTO offerings
• Flexible scheduling opportunities as tenure increases
• Opportunity…