Customer Launch & Field Quality Lead

Your Job

Serve as a customer-facing quality leader responsible for driving successful product launches and supporting customer quality issues across new product introduction and production programs. The position focuses on risk prevention and system-level quality improvement through strong leadership of APQP, DFMEA, PFMEA, Control Plan, and Special Characteristics activities while acting as a primary interface between customers and internal engineering, manufacturing, and quality teams.

Molex is a leading provider of electronic solutions, committed to innovation and excellence. Our team is dedicated to delivering high-quality products and services to our customers worldwide. Join us and be part of a dynamic and forward-thinking organization.

• Customer Launch & Field Quality Leadership: Lead quality execution for new product launches, ensuring APQP deliverables and customer milestones are achieved on time.
• Customer Interface: Act as the primary North America customer quality interface for launch and production-related quality issues, including escalation communication and status alignment.
• Customer Issue Resolution: Drive resolution of customer concerns and field quality issues, including containment coordination, root cause validation, corrective action follow-up, and effectiveness review.
• DFMEA / PFMEA : Facilitate and challenge DFMEA and PFMEA activities to ensure lessons learned, warranty trends, and field issues are effectively incorporated into risk assessments, process controls, and quality planning deliverables.
• Risk-Based Challenge: Challenge technical assumptions and drive meaningful risk reduction rather than documentation completion only.
• Special Characteristics Management: Lead identification and alignment of Critical and Significant Characteristics; ensure proper deployment into control plans, measurement systems, reaction plans, and traceability.
• System-Level Quality Improvement: Translate customer issues, launch lessons learned, and manufacturing feedback into updates for DFMEA, PFMEA, control plans, work instructions, and future program quality planning.
• Cross-Functional Leadership: Lead and influence cross-functional teams across design, process, manufacturing, project management, and supplier quality to prevent repeat failures and support flawless launch performance.
• Quality System & PBM: Understand and practice Koch Guiding Principles, quality management system requirements, APQP discipline, and continuous improvement expectations by following stated policies and procedures.
• Other Duties: Perform other related duties as assigned by management.

• Bachelor s degree in Engineering or equivalent working experience.
• 7+ years of experience in Quality Engineering, Advanced Quality Planning, Launch Quality, Manufacturing engineering or Design Engineering field; experience working with automotive or similar high-reliability customers.
• Experience with OEM and/or Tier1 customers, customer quality escalation.
• Strong knowledge of APQP, DFMEA, PFMEA, Control Plan, AIAG Core Tools, 8D, root cause analysis, and customer quality communication and negotiation.
• Demonstrated ability to lead cross-functional teams and influence without direct authority. Strong accountability, ownership mindset, and professional communication skills.
• Travel requirements 20-30% (domestic and international).

• Degree in Mechanical, Electrical, Manufacturing, Quality, or related Engineering discipline; training in APQP, AIAG Core Tools, DFMEA, PFMEA, MSA, SPC, or Lean/Six Sigma.
• Cable/connector design or manufacturing, APQP deliverables, DFMEA/PFMEA facilitation and challenging process, control plan development, problem solving, and cross-functional launch execution.
• Working knowledge of IATF 16949, VDA, metrology, GD&T, MSA, statistical analysis, Minitab or equivalent tools, cable/connector manufacturing processes, customer-specific requirements, and launch readiness assessment.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate s knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

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