Resident Assistant and Food Service Aide

Leader Dogs for the Blind, an international organization based in Rochester Hills, Michigan, has been empowering individuals who are blind or low vision for over 85 years. We provide comprehensive guide dog services and orientation and mobility training, equipping individuals with lifelong skills for safe and independent daily travel. Our life-changing work is provided free of charge, and we are 100% philanthropically funded.

Our mission is driven by 190 dedicated team members and more than 1,400 volunteers who advocate alongside our clients to create a more equitable world.

Why work at Leader Dogs for the Blind?401k with employer match

Annual merit-based pay increases

Dog friendly officeSUMMARYThe primary goal of the Resident Assistant position ensures a conscientious and hospitable service to guests, ensuring an enjoyable experience while they are at the facility for training. This position is responsible for ensuring the needs of clients receiving services are being met by providing diligent, high quality customer care. This position may also be responsible for serving client meals, assisting with food preparation, handling special dietary issues and general cleanliness and maintenance of the kitchen.

ESSENTIAL DUTIES AND RESPONSIBILITIES Manages all the operational aspects of a front desk process so that team members will respond promptly when clients require ordinary or emergency assistance.

Responsible for safety and emergency management, taking appropriate action to protect the health, safety, and rights of clients, also being able to refer non emergent appropriately.

Provides for ordinary client needs, including replacing lost items, personal shopping, running errands, helping with correspondence and receiving or mailing items. Assist with local reservations and travel arrangements including directions and GPS units programmed with appropriate guidance to local destinations.

Answers client calls professionally; sources solutions to appropriate responsible parties.

Assists with minor dog related issues in class.

Assists new clients in their orientation to the Residence and campus area.

Conducts various administrative tasks to support department operations as directed; may also be assigned special projects utilizing desktop tools such as MS Word & Excel.

Assists Food Services Department as needed, serving meals, maintaining food safety regulations and standards, maintaining food service areas and providing other kitchen area assistance in stocking, washing dishes, etc. Provide quality customer service while serving meals to our clients in class.

Performs other duties as assigned.

EDUCATION AND EXPERIENCE in hospitality related customer service required. Experience in food service preferred. Fluency in reading, writing and speaking English/Spanish preferred.

KNOWLEDGE,

SKILLS AND ABILITIES

Must exemplify Leader Dog values and set the example for being flexible, accommodating and collaborative with all clients and other team members.

Must possess outstanding customer service and interpersonal skills; communicate with the ability to interact with a variety of people from diverse backgrounds with a positive, upbeat demeanor.

Must have strong organization skills with attention to detail; be self-directed with the ability to work well under pressure, handle multiple priorities and meet deadlines; exercise professional conduct, understand and follow business ethics and standards and maintain a high level of confidentiality in all duties.

Ability to exercise good judgment, a sense of diligence, taking initiative and making recommendations in resolving problems.

Must be proficient in latest version of Microsoft Office products.

The ability to function effectively as a member of a team, and a willingness to participate in activities and assignments that will benefit other members of the team or will contribute to the accomplishment of team objectives.

Possesses the ability to work with volunteers for the program.

Must possess a valid driver’s license with no restrictions and the ability to travel independently as needed.

Must be comfortable with and willing to work around large dogs.

Must be willing to…