Resident Assistant and Food Service Aide

Job Details

Job Location:

Leader Dogs for the Blind - Rochester Hills, MI 48307

Position Type:
Part Time Salary Range: $17.00 - $17.50 Hourly

• 401k with employer match
• Annual merit-based pay increases
• Dog friendly office

The primary goal of the Resident Assistant position ensures a conscientious and hospitable service to guests, ensuring an enjoyable experience while they are at the facility for training. This position is responsible for ensuring the needs of clients receiving services are being met by providing diligent, high quality customer care. This position may also be responsible for serving client meals, assisting with food preparation, handling special dietary issues and general cleanliness and maintenance of the kitchen.

• Manages all the operational aspects of a front desk process so that team members will respond promptly when clients require ordinary or emergency assistance.
• Responsible for safety and emergency management, taking appropriate action to protect the health, safety, and rights of clients, also being able to refer non emergent appropriately.
• Provides for ordinary client needs, including replacing lost items, personal shopping, running errands, helping with correspondence and receiving or mailing items. Assist with local reservations and travel arrangements including directions and GPS units programmed with appropriate guidance to local destinations.
• Answers client calls professionally; sources solutions to appropriate responsible parties.
• Assists with minor dog related issues in class.
• Assists new clients in their orientation to the Residence and campus area.
• Conducts various administrative tasks to support department operations as directed; may also be assigned special projects utilizing desktop tools such as MS Word & Excel.
• Assists Food Services Department as needed, serving meals, maintaining food safety regulations and standards, maintaining food service areas and providing other kitchen area assistance in stocking, washing dishes, etc. Provide quality customer service while serving meals to our clients in class.
• Performs other duties as assigned.

Experience in hospitality related customer service required. Experience in food service preferred. Fluency in reading, writing and speaking English/Spanish preferred.

• Must exemplify Leader Dog values and set the example for being flexible, accommodating and collaborative with all clients and other team members.
• Must possess outstanding customer service and interpersonal skills; communicate with the ability to interact with a variety of people from diverse backgrounds with a positive, upbeat demeanor.
• Must have strong organization skills with attention to detail; be self-directed with the ability to work well under pressure, handle multiple priorities and meet deadlines; exercise professional conduct, understand and follow business ethics and standards and maintain a high level of confidentiality in all duties.
• Ability to exercise good judgment, a sense of diligence, taking initiative and making recommendations in resolving problems.
• Must be proficient in latest version of Microsoft Office products.
• The ability to function effectively as a member of a team, and a willingness to participate in activities and assignments that will benefit other members of the team or will contribute to the accomplishment of team objectives.
• Possesses the ability to work with volunteers for the program.
• Must possess a valid driver's license with no restrictions and the ability to travel independently as needed.
• Must be comfortable with and willing to work around large dogs.
• Must be willing to perform general public relations duties on behalf of Leader Dog (perform tours, answer general questions, be a professional and courteous representative of Leader Dog, etc.).
• Must be able to establish and maintain professional, productive and courteous interactions with employees that promote positive teamwork, as well as with volunteers, donors, clients and all constituencies of Leader Dog. This encompasses going beyond giving…