Account Manager

Location:

Rochester Hills, MI 48309
Position Type:
Full‑time
Shift: Any

HI‑LEX NA is seeking a dynamic leader for the Account Manager position. The role focuses on managing key customer relationships, aligning with the organization’s mission, vision, and objectives, and may involve indirect leadership of a team of up to eight members.

• Develop annual fiscal sales budgets and five‑year forecasts for the designated customer portfolio.
• Create and maintain business development strategies to identify new markets, opportunities, and competitive positioning.
• Establish customer‑penetration strategies to achieve annual and long‑term sales objectives.
• Lead, train, and develop team members to meet personal and corporate growth objectives.
• Execute commercial organization processes from opportunity prospecting through production/service.
• Utilize and maintain CRM tools to provide real‑time data and insights.
• Develop and obtain approvals for quotations based on approved levels.
• Manage customer portals, quote submissions, and related administration directly or via the team.
• Support marketing plans, including templates, materials, brand identity, segmentation, digital marketing, market research, public relations, and demonstrations.
• Coordinate with internal departments (purchasing, quality, engineering, etc.) to meet and exceed customer expectations.
• Build and maintain relationships with customer decision‑advisors at the sector level.
• Lead continuous improvement activities to increase the efficiency and effectiveness of sales processes and procedures.
• Prepare and present Quality Management System metrics to senior executive management.

• Education
  : 4‑year degree in business administration, marketing, engineering, or equivalent; MBA or MS preferred.
• Functional Experience
  :
  • Proficient MS Office and Google Suite skills.
  • Advanced Excel/Google Sheets data management skills.
  • Knowledge of ERP systems preferred.
  • Experience with CRM tools preferred.
• Industry Experience
  :
  • Experience with primary US automotive customers (GM, SLTA, Ford, Toyota, Honda, Nissan).
  • Experience with EV startup customers (Tesla, Rivian, Scout, etc.) is a plus.
  • Experience in adjacent industries (aftermarket, recreational vehicles, equipment manufacturing) is a plus.
• Core Competencies
  :
  • Minimum 4+ years business development, account management, or sales experience with an automotive background.
  • Minimum 2+ years people‑leadership experience; automotive commercial management team preferred.
  • Experience in sales organization processes, procedures, and ontology to evolve current systems.

• Occasional lifting, carrying, or moving of objects up to 25 pounds.
• Work in office environment with moderate noise from computer peripherals.
• Occasional work around factory equipment.