Technical Specialist - Customer Service Proposals

Who You Are

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The Technical Specialist – Customer Service Proposals will be responsible for coordinating the development of proposals that focuses on addressing solutions and options that are specific to each customer’s needs for Customer Service business including Spare Parts, Rebuild, Service and Training. It is also the responsibility of the proposal group to ensure accuracy and efficiency in Customer Service proposals while identifying methods to drive down costs.

The ideal candidate is a customer-focused, problem-solver, with a “service first” mindset and exceptional communication skills.

• Read and interpret customer specifications to create after market quotes.
• Coordinate and conduct review meetings with project team and sales once PO is received.
• Master technical product knowledge (BOM).
• Draft accurate proposal documents using Microsoft Word and Excel (Macros).
• Develop cost grids that define material and labor costs.
• Interface with FANUC America Corporation engineering, purchasing, product data management and material planning group as required.
• Solicit quotes from FANUC America Corporation vendors.
• Initiate strategies that lead to cost reduction and process improvements.
• Interface with customers as required.
• Recategorize spare parts based on customer risk.

• Associate’s degree in Business Administration, Engineering or related technical field, or equivalent relevant experience.
• Minimum two years of relevant experience in material management, inventory control, sales, or similar field.
• Proficiency in office applications including MS Windows, Excel and PowerPoint.

• Bachelor’s degree in Engineering.
• Oracle experience.

At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration—and we’re excited to invite talented individuals like you to explore what’s possible with us.

Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

Sponsorship will not be provided for this position