Aftermarket Account Manager

JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we’re always looking to get stronger across North America, Europe, and Asia. Join us as an Aftermarket Account Manager as we work together to bring innovative automation solutions to life.

Location Type:
This is a full-time salary position that is remote
.

• Competitive wages, medical benefits starting your first day, and paid parental leave
• Opportunity to work on customized, 1-of-1 automation projects
• A collaborative, engineering-driven environment
• Career growth and skill development opportunities
• A role where craftsmanship and quality truly matter
• Work with cutting edge and innovative technologies

The Aftermarket Account Manager is responsible for developing and growing aftermarket revenue within an assigned portfolio of customer accounts by serving as the primary aftermarket commercial owner throughout the automation lifecycle. The Aftermarket Account Manager drives customer retention, account and installed base penetration, and revenue growth through the sale of service contracts, field service, training, spare parts programs, lifecycle support, and retrofit/modernization solutions.

This role develops account strategies, identifies opportunities within the installed base, and collaborates with cross-functional teams to deliver customer value while achieving sales and profitability objectives. The Aftermarket Account Manager owns the aftermarket relationship with the customer, the account strategy, revenue plan, opportunity pipeline and revenue growth.

• Serve as the primary aftermarket commercial owner and relationship manager for assigned aftermarket accounts.
• Develop and execute account plans to grow aftermarket revenue, increase customer retention, and expand share of wallet.
• Establish and maintain strong relationships with customer stakeholders across operations, maintenance, engineering, procurement, and leadership teams.
• Conduct regular account reviews to understand customer objectives, operational challenges, and upcoming business needs.
• Identify, qualify, and develop opportunities for service contracts, preventative maintenance programs, enhanced warranties, emergency service support, training, spare parts programs, and retrofit/modernization projects.
• Develop and maintain a robust sales pipeline to achieve assigned revenue and growth targets/quotas.
• Lead opportunity management activities including discovery, qualification, proposal development and delivery, negotiation, and contract execution.
• Drive service contract and initial provisioning parts attachment and renewal efforts across the installed base.
• Identify aging equipment, reliability concerns, capacity constraints, and obsolescence risks that may create upgrade or modernization opportunities.
• Collaborate with internal automation project teams and Account Managers to maximize parts sales, initial provisioning parts, and lifecycle support program attachments.
• Collaborate with Inside Sales Representatives and Field Service Engineers to identify and pursue qualified sales opportunities generated through customer inquiries and quoting activity.
• Coordinate with Inside Sales, Field Service, Engineering, Operations, and other internal groups to develop customer solutions and ensure successful execution of customer commitments.
• Monitor customer satisfaction, daily spares and service activities to identify and resolve sales volume drift
• Develop customer-specific growth strategies…