Service and Installation Engineer

Who You Are

In this role as a Service and Installation Engineer, will support the installation and service of robots and robotic systems, primarily for paint and sealer applications, by providing technical assistance to customers and taking on responsibility for setup, programming, troubleshooting, and repairing of robots and peripheral devices. You will also be responsible for supervising and providing training to Associate Service and Installation Engineers as necessary.

You should be a customer-focused, problem-solver with a “service first” mindset who has experience with FANUC technology (paint and/or sealer systems) and skilled in troubleshooting technical issues.

• Install, startup and debug of the system/unit being installed, mainly paint and sealer applications
• Support the installation through buyoff and customer acceptance
• Provide timely updates back to FAC, including any incidental service issues that may arise during installation
• Provide prompt, professional, and courteous solutions to customer problems
• Troubleshoot problems and secure any needed parts as needed
• Repair, maintain, rework, or retrofit of product and equipment
• Complete timely documentation and reports (Installation and Service reports, SVMs, Punch list, FSR’s, MIR’s, Expense, and Time Reports)
• Provide technical support to various parts of FAC including Hotline, training segments, and to the training of Associate Service Engineers
• Coordinate responsibilities, activities, parts, and schedule with Service Supervisor/Project Manager to ensure customer satisfaction, proper billing, and completion of service calls or projects
• Follow Engineering guidelines and other standardized procedures to comply with the product specifications, laws and regulations
• Procure supplies, tooling and associated installation equipment
• Travel to customer sites as required (~80%)

• Associate’s Degree or equivalent technical education; or equivalent relevant experience
• 3+ years of experience working in a related environment with robotics integration, installation, or service repairs
• Experience with intricate mechanical and electrical repairs and troubleshooting
• Proven experience analyzing and solving service, engineering, and robot installation problems
• Must be conversant in at least two of the following areas: electrical, electronic, computer science, pneumatics, hydraulics, PLC, or mechanical
• Experience reading and interpreting prints and related technical documentation
• Must have or be able to obtain a valid driver’s license
• Must be able to drive throughout the organization’s service area for business as required

• Bachelor’s Degree in related field
• Customer-focused with strong communication and interpersonal skills

Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

Sponsorship will not be provided for this position

Equal Opportunity Employer, including disabled and veterans