Legal Receptionist

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development

Rochester Law Center - Rochester, MI

Full/Part-Time Legal Receptionist

Our rapidly growing Estate Planning and Probate law firm is seeking a full‑time receptionist to work weekdays Monday‑Friday at our Rochester headquarters. We are looking to invest in a long‑term hire with the opportunity for future advancement to senior roles within the firm. If you can follow instructions, have attention to detail, prior customer service experience, and great phone communication skills, apply today!

We’ll provide the training and resources to help you flourish in your role on a tight‑knit, supportive, and passionate team.

When people call us for help, they're often stressed because a close loved one has passed away, or they are planning for their own death. Our receptionists offer a guiding hand and peace of mind that we can help our callers.

The receptionist role is one of the most important positions within our firm because you are the point of first contact with our future clients. This position requires experience working with customers over the phone, attention to detail, and the ability to follow instructions to the T.

• Strong telephone skills: high energy, welcoming, positive, and professional on the phone
• Confidence and ability to guide callers to a solution over the phone
• Ability to perform under pressure and not get flustered easily
• Good listening skills
• Good typing skills
• Accurate calendar management
• Coachable and able to follow instructions
• Follow a repeatable process to get predictable results
• Sense of urgency in work
• Reliable, driven and takes pride in doing a good job

• Someone with no experience on the phone
• Someone who cannot follow instructions
• Someone who cannot follow a process
• Someone that cannot work unsupervised or as a team player
• Someone with a bad attitude who just shows up to go through the motions
• Someone who is timid with no confidence while talking on the phone
• Someone who does not show up on time

• Evaluate new callers and analyze their case fit based on our law firm’s criteria
• Set appointments for new callers that meet our criteria to keep our lawyers’ schedules organized to grow our caseload
• Manage office correspondence and administrative tasks such as answering phone calls, responding to emails, calling to confirm appointments with potential and current clients, reminding the team of upcoming deadlines
• Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently in our CRM
• Receive clients into the office, seat them, and make them feel comfortable
• Receive and record client payments
• Assist attorneys and paralegals with the creation of various Estate Planning and Probate documents
• Perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency

• Experience working with customers on the phone
• Prior intake, customer service, sales, or call center experience is preferred
• Experience with Microsoft Office products
• Proficiency with Gmail, Google Calendar, and Quick Books is preferred
• Outstanding communication skills
• Keen attention to detail
• Ability to follow instructions
• Ability to follow a process
• Hard working
• Reliable and able to show up on time every day
• Thick skin to deal with difficult callers
• Coachable and able to receive constructive criticism
• High school diploma or equivalent required; bachelor’s degree or paralegal certification from an ABA approved program is preferred
• CRM and case management software experience a plus
• Solid data entry, spreadsheet management, and computer skills

Job Type: Full-time

• Monday to Friday

Supplemental pay types:
Bonus pay

Work Location:

In person